Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Giovanni Merrin

Stuart,FL

Summary

Innovative Business Operations Professional with extensive history leading strategic and tactical business initiatives. Successful expertise in medium -scale business transformation and change management. Offering demonstrated communication, team building, and coaching skills to instill common vision and create business cultures based on trust and mutual respect.

Overview

1
1
Certification

Work History

Sales Ambassador

Run Like Clockwork
2021 - 2024
  • Managed direct messaging with leads and applicants
  • Conducted outbound outreach and nurtured leads in Facebook group
  • Engaged with Instagram followers interacting with stories and posts
  • Regularly checked in and re-engaged leads
  • Maintained detailed notes on warm leads in lead dashboard systems
  • Reported trends to inform marketing strategies
  • Answered questions and overcame objections via direct social messages
  • Tracked metrics on leads, outreach, inbound, sales, and conversion rates
  • Built a library of reusable responses to common questions
  • Developed deep knowledge of programs and shared relevant case studies
  • Became proficient in lead management technology and software

Sales Specialist

Peloton
Palm Beach Gardens, FL
2020 - 2021
  • Delivered client support and education on Peloton products in-store and over the phone
  • Managed client lead information in Salesforce, converting leads into sales
  • Consistent track record of exceeding sales targets by surpassing goals by 130%+
  • Maintained store appearance to create an inviting environment for clients
  • Built strong relationships with key accounts through regular visits and follow-ups.
  • Cultivated referral networks to identify new business opportunities.

Prepared Foods Manager

Earth Fare
Palm Beach Gardens, FL
2019 - 2020
  • Led the Prepared Foods department and staff, overseeing financials, customer service, merchandising, food safety, and performance
  • Ensured an exceptional shopping experience with top-level service and product knowledge
  • Promoted a positive and progressive work environment
  • Analyzed weekly financial reports to monitor performance against goals; identified areas needing improvement; developed action plans accordingly.
  • Conducted regular meetings with staff members to discuss issues related to the department's operations; provided feedback on job performance; addressed any concerns raised by employees.

Owner & Operator

Phat Panda Street Food
Juno Beach, FL
2017 - 2019
  • Created and implemented employee onboarding and training programs to promote employee retention and team collaboration.
  • Developed customer-focused strategies, resulting in five-star reviews
  • Created an inviting atmosphere and a positive work environment
  • Managed daily operations of business, including hiring and training staff.
  • Implemented quality assurance processes to ensure product excellence
  • Employed and managed vendors by negotiating deliverables, cost and expected quality.
  • Ensured compliance with local, state, and federal regulations.

Owner Advisor

Tesla Motors
West Palm Beach, FL
2015 - 2017
  • Engaged prospective customers, educating them about Tesla's products
  • Provided creative solutions to customers considering electric vehicles
  • Guided customers through the ownership process
  • Worked with VIP clients, including professional athletes and Fortune 500 founders

Inside Sales Advisor

Tesla Motors
Fremont, CA
2015 - 2015
  • Managed inbound calls, emails, SMS, and online chats from prospective customers
  • Supported the sales field by scheduling test drives for new customers
  • Managed sales dashboards to maximize productivity and reach daily goals

Product Specialist

Tesla Motors
Boca Raton, FL
2014 - 2015
  • Educated and answered questions about Tesla’s electric vehicles
  • Captured leads to identify and qualify potential owners
  • Scheduled and conducted test drives for hands-on product experiences
  • Assisted in managing the Owner Advisors Sales Force pipeline
  • Conducted new owner orientations with the Delivery team

Operations Manager

Spice Lounge
Redding, CA
2009 - 2014
  • Managed daily operations, including restaurant and bar services, customer relations, and hired entertainment
  • Conducted interviews, new hire training, and ongoing staff development
  • Developed and implemented operational policies and procedures
  • Oversaw inventory management, ordering supplies, and negotiating vendor contracts
  • Ensured compliance with health and safety regulations
  • Handled customer complaints and resolved issues to maintain high customer satisfaction
  • Organized and promoted special events to increase business and customer engagement
  • Maintained financial records, budgeting, and cost control

Education

Associates Degree - Fashion Design and Merchandising

Gibbs College
New York, NY
01-1997

Skills

  • Team Leadership and Performance Management
  • Financial Stewardship
  • Cross-Training and Employee Development
  • Metrics Tracking and Reporting
  • Pipeline Management
  • Complex Problem-Solving
  • Business Development
  • CRM proficiency
  • Process Improvement

Certification

Clockwork Certified Partner

  • Specializes in enhancing operational efficiency for small businesses.
  • Identifies high-value activities and develops effective systems and processes.
  • Focuses on plugging profit leaks and empowering team members.
  • Creates solid tracking systems to prevent leads from slipping away due to human error.

References

Available upon request.

Timeline

Sales Ambassador

Run Like Clockwork
2021 - 2024

Sales Specialist

Peloton
2020 - 2021

Prepared Foods Manager

Earth Fare
2019 - 2020

Owner & Operator

Phat Panda Street Food
2017 - 2019

Owner Advisor

Tesla Motors
2015 - 2017

Inside Sales Advisor

Tesla Motors
2015 - 2015

Product Specialist

Tesla Motors
2014 - 2015

Operations Manager

Spice Lounge
2009 - 2014

Associates Degree - Fashion Design and Merchandising

Gibbs College

Similar Profiles

CREATE PROFILE
Giovanni Merrin