Giovanni Morbidini
Utica,NY
Summary
Goal-oriented supervisor with broad experience in managing sales teams, developing performance strategies, and overseeing daily operations in retail settings. Strengths lie in leadership capabilities, fostering team cohesion, and implementing effective sales techniques. Demonstrated success in driving growth while ensuring optimal customer satisfaction.
Overview
4
4
years of professional experience
Work History
Retail Sales Supervisor
Staples
New Hartford, NY
05.2024 - Current
- Supervise a small team of associates, guiding customer service, product knowledge, and store operations.
- Develop and maintain customer relationships by providing excellent customer service.
- Develop strategies to increase store profitability by analyzing daily, weekly, and monthly sales reports to identify areas for improvement.
- Guide team in achieving company KPIs, focusing on reward penetration, warranty attachment, sales comp, and customer conversion.
Operations Supervisor
Staples
11.2023 - 05.2024
- Successfully managed day-to-day operations of a small team, providing guidance and leadership to ensure efficient workflow.
- Oversaw staff development, training, and performance management.
- Review sales and operating reports to analyze business performance.
- Utilize problem-solving skills to resolve customer service issues quickly and efficiently
- Plan, schedule, and assign work activities for personnel.
- Ensure compliance with all safety regulations in the workplace to protect personnel and assets.
Tech Sales Associate
Staples
09.2021 - 11.2023
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Built relationships with customers to encourage repeat business.
Education
Bachelor of Science (B.S.) in Business Administration Candidate -
SUNY Polytechnic Institute
Utica, NY05.2026
Skills
- Customer relationship building
- Operations Management
- Performance Management
- Inventory Coordination
- Staff training and development
Relavant Coursework
- IBM Data Visualization and Dashboards with Excel and Cognos
- IBM Data Visualization with Python
- IBM Databases and SQL for Data Science with Python
Professional Development
During my time at Staples, I have proactively sought opportunities to grow both as a leader and as a professional. Upon the recommendation of my district manager, I joined the company’s Leader One Program, a development initiative designed to coach and prepare supervisors for advancement in their current roles and future careers. In addition, I have volunteered to travel to various store locations to provide operational support and assist in training team members on company standards and effective sales strategies.
Timeline
Retail Sales Supervisor
Staples
05.2024 - Current
Operations Supervisor
Staples
11.2023 - 05.2024
Tech Sales Associate
Staples
09.2021 - 11.2023
Bachelor of Science (B.S.) in Business Administration Candidate -
SUNY Polytechnic Institute