Summary
Overview
Work History
Education
Skills
Relavant Coursework
Timeline
Generic

Giovanni Morbidini

Utica,NY

Summary

Goal-oriented supervisor with broad experience in managing sales teams, developing performance strategies, and overseeing daily operations in retail settings. Strengths lie in leadership capabilities, fostering team cohesion, and implementing effective sales techniques. Demonstrated success in driving growth while ensuring optimal customer satisfaction.

Overview

4
4
years of professional experience

Work History

Retail Sales Supervisor

Staples
New Hartford, NY
05.2024 - Current
  • Supervise a small team of associates, guiding customer service, product knowledge, and store operations.
  • Develop and maintain customer relationships by providing excellent customer service.
  • Develop strategies to increase store profitability by analyzing daily, weekly, and monthly sales reports to identify areas for improvement.
  • Guide team in achieving company KPIs, focusing on reward penetration, warranty attachment, sales comp, and customer conversion.

Operations Supervisor

Staples
11.2023 - 05.2024
  • Successfully managed day-to-day operations of a small team, providing guidance and leadership to ensure efficient workflow.
  • Oversaw staff development, training, and performance management.
  • Review sales and operating reports to analyze business performance.
  • Utilize problem-solving skills to resolve customer service issues quickly and efficiently
  • Plan, schedule, and assign work activities for personnel.
  • Ensure compliance with all safety regulations in the workplace to protect personnel and assets.

Tech Sales Associate

Staples
09.2021 - 11.2023
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Built relationships with customers to encourage repeat business.

Education

Bachelor of Science (B.S.) in Business Administration Candidate -

SUNY Polytechnic Institute
Utica, NY
05.2026

Skills

  • Customer relationship building
  • Operations Management
  • Performance Management
  • Inventory Coordination
  • Staff training and development

Relavant Coursework

  • IBM Data Visualization and Dashboards with Excel and Cognos
  • IBM Data Visualization with Python
  • IBM Databases and SQL for Data Science with Python

Timeline

Retail Sales Supervisor

Staples
05.2024 - Current

Operations Supervisor

Staples
11.2023 - 05.2024

Tech Sales Associate

Staples
09.2021 - 11.2023

Bachelor of Science (B.S.) in Business Administration Candidate -

SUNY Polytechnic Institute

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