Giovanni Rangel
Alamo,TX
Summary
Motivated and dependable customer service professional with over 8 years of experience in fast-paced call center operations and a strong focus on results. Known for taking initiative, assisting peers, and maintaining high performance standards. Skilled in de-escalation, , and process improvement. Eager to step into a leadership role to drive team success.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Charter Spectrum
McAllen, TX
03.2017 - Current
- Delivered high-quality customer support in a fast-paced call center environment, consistently achieving performance targets
Assisted with escalated calls, resolving complex issues and improving customer satisfaction
Served as a resource for team members by providing guidance on call handling and best practices
Demonstrated leadership by mentoring new hires and supporting team performance improvement
Maintained strong knowledge of products, services, and policies to ensure accurate resolutions
Contributed to a positive team environment through collaboration and accountability
Assistant Field Coordinator
Dawson Geophysical Co
Houston, TX
02.2011 - 01.2017
- Supported coordination of field operations by organizing daily operation for line crew
- Provided direction and support to field personnel to ensure tasks were completed efficiently and safely
- Assisted leadership in managing day-to-day operations and resolving on-site challenges
- Demonstrated leadership by taking initiative in problem-solving and decision-making under pressure
- Helped maintain clear communication between departments to keep operations running smoothly
- Contributed to a team-focused environment by promoting accountability and collaborat
Team Lead
Whatabuger
Alamo, TX
02.2010 - 02.2011
- Trained and mentored staff on best practices for customer service and food safety protocol
- Trained new team members by relaying information on company procedures and safety requirements.
Education
High School Diploma -
Donna High School
Donna, TXSkills
- Team collaborating
- Self efficient
- Critical thinking
- Adaptability
Languages
English
Spanish
Timeline
Customer Service Representative
Charter Spectrum
03.2017 - Current
Assistant Field Coordinator
Dawson Geophysical Co
02.2011 - 01.2017
Team Lead
Whatabuger
02.2010 - 02.2011
High School Diploma -
Donna High School