Kayla Charles
Port St. Lucie,FL
Summary
Motivated and professional individual seeking a position to leverage experience, acquire new knowledge, and enhance business skills. Eager to collaborate with dedicated colleagues and mentors focused on personal and professional growth in Human Resources. Ultimate goal is to make a meaningful contribution to the success of a reputable company.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Scheduling Representative
Radiology Imaging Associates
01.2023 - Current
- Communicate effectively with patients and staff via phone calls, text, and email in a courteous and professional manner
- Schedule and coordinate appointments accurately
- Collaborate with Work Force Management team to develop and implement the best KPI practices for schedulers
- Pre-register, scan documents, input clinical data as needed for appointment and requests films as needed
- Establish and maintain positive relations with patients, referring physicians, and clinical staff resulting in a monthly service rating of a 10.
Event Design Assistant/Team Lead
Heartz Unfold – Event Planning and Coordinating Services
05.2016 - 07.2024
- Monitored and guided team during event setup and breakdown
- Assisted with the development of new employees
- Prepared event décor and products
- Ensured client satisfaction.
Sales Associate
Designer Shoe Warehouse (DSW)
06.2021 - 03.2023
- Encouraged rewards program to customers, maintaining a data capture rate over 80%
- Organized stock and replenished inventory
- Assisted with POS transactions and payment processing
- Delivered excellent customer service, solving customer problems, and answering any questions or concerns.
Remote Temp Customer Service Representative/Social Media Moderator
Bug Bite Thing (BBT)
07.2022 - 10.2022
- Responded to customer inquiries on various social media platforms including but not limited to Facebook, Instagram, Twitter, TikTok, Reddit, LinkedIn, and YouTube
- Documented feedback patterns on all social media channels to track trends and other analytics for the marketing department using Google Workspace
- Provided constructive feedback, communication with customers through 'chat,' responding to inquiries promptly using Zendesk, acting on any address discrepancies in ShipStation.
Counselor
YMCA of Treasure Coast
06.2020 - 06.2021
- Trusted facility Keyholder
- Lead creative camp activities and provided guidance
- Processed payments and invoices efficiently.
Education
B.S. in Business Administration -
Bethune-Cookman University
Daytona Beach, FL05.2022
Skills
- Strong Interpersonal communication
- Problem Solving
- Time Management
- Team Collaborating
- Detail Oriented
- Training and Development
- Customer service
- Proactive
- Positive attitude
- Marketing/Sales
- Event Planning
- Scheduling
- Payment Processing
- Microsoft Office (Word, PowerPoint, Excel)
- Google Workspace
- WonderShare Filmora Video Editing
- Social Media Networking/Moderation
- Trusting Worthy
- Adaptability
- Multi-tasking
- Fast-paced environment
Certification
HubSpot Digital Marketing Certification, 05/2024, 06/2025
Extracurricular Activities
Wildcat Basics, 08/2021, 05/2022, Chief executive officer, Manage the overall course to develop business professional soft skills for students.
Responsible for delegating and directing all team leads.
Timeline
Scheduling Representative
Radiology Imaging Associates
01.2023 - Current
Remote Temp Customer Service Representative/Social Media Moderator
Bug Bite Thing (BBT)
07.2022 - 10.2022
Sales Associate
Designer Shoe Warehouse (DSW)
06.2021 - 03.2023
Counselor
YMCA of Treasure Coast
06.2020 - 06.2021
Event Design Assistant/Team Lead
Heartz Unfold – Event Planning and Coordinating Services
05.2016 - 07.2024
B.S. in Business Administration -
Bethune-Cookman University
HubSpot Digital Marketing Certification, 05/2024, 06/2025
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