Mervet Hana
Sterling Heights
Summary
To obtain a position that will enable me to use my strong organizational skills, educational background, and ability to work well with people.
Skilled Scheduling Representative with background in coordinating and managing schedules for varied industries. Bring strength in collaboration, communication, and problem-solving to improve efficiency and productivity. Have demonstrated ability to adapt quickly to changes, ensuring all schedules are up-to-date and accurate, resulting in improved customer satisfaction ratings.
Overview
22
22
years of professional experience
Work History
Scheduling representative
HENRY FORD OPTIMEYES
05.2023 - Current
- Fast paced customer service
- Help patients resolve issues with appointments
- Taking a minimum 80-120 calls a day
- Help accommodate patients according to their preferences
Office Manager
3 Doves Home Assistance
10.2021 - 12.2022
- Keep office running smoothly
- Monitor and update records and files
- Prepare and manage outgoing mail
- Answer all incoming calls
Service Desk
Home Depot
03.2003 - 07.2013
- Handling high workload
- Provide fast, friendly service to customers to assess their needs
- Provide product/service information
- Resolve any emerging problems that occur
Education
Macomb Community College
06.2004
High School -
Warren Mott High School
06.1994
Skills
- Great communication and interpersonal skills
- Able to handle customer complaints in polite and empathetic manner
- Proven ability to perform workplace cleaning and maintenance tasks
References
Available upon request
Special Skills Strengths
- Great communication and interpersonal skills
- Able to handle customer complaints in polite and empathetic manner
- Proven ability to perform workplace cleaning and maintenance tasks
Timeline
Scheduling representative
HENRY FORD OPTIMEYES
05.2023 - Current
Office Manager
3 Doves Home Assistance
10.2021 - 12.2022
Service Desk
Home Depot
03.2003 - 07.2013
Macomb Community College
High School -
Warren Mott High School