Yodenny Navarro
Rockford
Summary
Customer Service Representative/Lead with 12 years of experience excelling in bilingual communication, conflict resolution, and organizational skills. Known for enhancing customer satisfaction through active listening and problem-solving, while consistently meeting service goals. Dedicated to fostering a supportive and efficient environment, leveraging strong negotiation skills and a self-motivated approach.
Professional with significant experience in healthcare support, prepared to contribute effectively to patient care services. I also have expertise in assisting with daily living activities, ensuring patient comfort, and maintaining medical records. Strong focus on team collaboration, adaptability to changing needs, and delivering reliable, high-quality care. Skilled in communication, empathy, and time management, essential for providing compassionate and efficient support.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Scheduling Representative
Saavedra Cleaning Services
2026.04 - Current
- Coordinated scheduling of cleaning services to optimize resource allocation and improve customer satisfaction.
- Managed daily appointment logistics to ensure timely service delivery and operational efficiency.
- Streamlined communication between clients and cleaning teams, enhancing collaboration and responsiveness.
- Developed and maintained scheduling systems to track service requests and technician availability.
Cheerleading Coach and Tumbling Instructor
Wicked Elite Cheer and Tumbling
2023.01 - Current
- Developed and implemented training programs to enhance team performance and skill levels.
- Coordinated practice schedules and events, ensuring efficient use of resources and time management.
- Mentored athletes in techniques, sportsmanship, and teamwork to foster personal growth and development.
- Evaluated individual and team performance, providing constructive feedback for continuous improvement.
- Collaborated with parents to address athlete needs, enhancing overall team support and engagement.
- Led workshops on cheerleading safety protocols, promoting athlete welfare and injury prevention measures.
LINE LEADER
PCI
2023.03 - 2025.05
- Lead teams in packaging medicine for global distribution, ensuring compliance with safety standards.
- Oversee production of Ozempic, Zyrtec, and Mounjaro, maintaining high productivity levels.
- Spearhead global medicine packaging operations, ensuring stringent safety compliance while optimizing production efficiency for key pharmaceuticals.
- Implement cutting-edge production strategies, boosting output and maintaining quality standards for high-demand medications like Ozempic and Mounjaro.
- Cultivate a dynamic team environment, driving productivity enhancements and fostering a culture of excellence in pharmaceutical manufacturing.
- Orchestrate precise machine maintenance and setup procedures, guaranteeing uninterrupted production and consistent quota achievement.
- Execute complex calculations and manage confidential documentation with meticulous accuracy, upholding strict privacy protocols.
INSURANCE KING AGENT
Insurance King
2019.06 - 2023.01
- Resolved customer issues and insurance claims promptly, enhancing client satisfaction and retention rates.
- Provided clients with the best policies for all their vehicle necessities.
- Processed payments.
- Excelled in hitting my monthly quota for policies initiated.
- Managed client accounts to ensure accurate and timely processing of insurance policies.
- Developed comprehensive insurance solutions tailored to individual client needs.
PINK BRAND MANAGER
Victoria's Secret
2018.09 - 2019.09
- Led PINK brand initiatives, boosting customer engagement and sales through personalized service.
- Trained and mentored team on product knowledge and store standards, enhancing overall performance.
- Managed inventory and shrink reporting, ensuring accurate stock levels and minimizing losses.
- Executed floor set changes efficiently, maintaining a visually appealing and organized sales floor.
- Provided expert bra fittings and style advice, enhancing customer satisfaction and loyalty.
- Led PINK brand initiatives, conducted expert bra fittings, and delivered personalized customer experiences, fostering brand loyalty and boosting sales.
- Setup meetings with employees to track progress, ensure they have an enjoyable environment, and are able to grow within their position.
- Spearheaded PINK brand initiatives, driving customer engagement and sales growth through tailored service and expert product recommendations.
- Cultivated team excellence by delivering comprehensive training on product knowledge and store standards, elevating overall performance.
- Optimized inventory management and shrink reporting processes, ensuring precise stock levels and minimizing losses.
- Orchestrated efficient floor set changes, maintaining an inviting and well-organized sales environment to enhance customer experience.
CNA
Wesley Willows
2018.03 - 2018.09
- Help residents with daily morning, midday, and night routines.
- Promote resident independence but being available and able to support if needed.
- Complete all tasks in a timely fashion.
- Make sure to follow resident care charts.
- Make sure to feed residents food that is appropriate for their needs/capabilities.
- Help clean resident and residents room.
- Provide and assist residents with activities.
- Give showers on scheduled days.
- Provide fresh water and products to resident.
VERIZON TECH SUPPORT SUPERVISOR
Alorica
2016.11 - 2018.01
- Coach associates to make sure they are providing the white glove experience.
- Makes sure all my team had all of the proper tools available to them so they can provide exceptional service.
- Support billing questions and payments.
- Attend company meetings geared to provide feedback and enhance the companyLed tech support team, enhancing customer satisfaction through coaching, resource optimization, and proactive issue resolution. Streamlined processes for improved efficiency.
- Mentored associates in delivering exceptional service, ensuring team had necessary tools. Facilitated continuous learning through regular trainings and performance reviews.Analyzed team and individual metrics monthly, identifying areas for improvement. Implemented data-driven strategies to enhance overall performance and customer experience.
- Fostered team cohesion through regular meetings and open communication. Actively participated in company-wide discussions to drive organizational improvements.
- Managed diverse responsibilities including customer de-escalation, remote device troubleshooting, and credit issuance. Ensured accuracy in all processes.
- Led tech support team, optimizing resources and streamlining processes. Analyzed metrics to drive performance improvements and enhance customer satisfaction.
CNA
Alden Park Strathmoor
2016.01 - 2016.11
- Facilitated engaging activities for residents, fostering a sense of community and enhancing their quality of life through social interaction and stimulation.
- Streamlined daily care processes, improving efficiency in morning, midday, and night routines while maintaining high standards of personalized attention.
- Developed creative approaches to encourage resident independence, balancing support with empowerment to enhance their sense of autonomy and well-being.
- Championed resident independence while providing timely, personalized care. Implemented innovative activities to boost community engagement and quality of life.
- Meticulously adhered to care charts, dietary requirements, and hygiene schedules. Optimized daily routines for enhanced efficiency and resident comfort.
COMCAST X1 SUPERVISOR
Servicom
2015.03 - 2016.01
- Coached associates in white-glove service, conducted regular performance reviews, and provided ongoing training to enhance team skills and knowledge.
- Analyzed monthly metrics, identifying areas for improvement. Implemented targeted strategies, resulting in measurable performance gains across key indicators.
- Streamlined troubleshooting processes for remote device assistance, reducing average call time and increasing first-call resolution rates.
- Facilitated team meetings and company-wide discussions, fostering open communication and generating valuable feedback for continuous improvement.
- Led X1 team to excellence, optimizing service efficiency and customer satisfaction. Implemented targeted strategies, driving measurable performance gains across key indicators.
SALES ASSOCIATE
Sports Dome
2014.04 - 2015.01
- Greeted customers in a timely fashion while quickly determining their needs.
- Recommended (and/or convinced) merchandise to customers based on their needs and preferences.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
- Responded to customer questions and requests in a prompt and efficient manner.
- Engaged with customers in a sincere and friendly manner.
- Completed all cleaning, stocking, daily inventory, and organizing tasks in assigned sales area.
- Prioritized helping customers over completing other routine tasks in the store.
- Built relationships with customers to increase likelihood of repeat business and to better assists them on another visit.
CREW
Ruby Thai Kitchen
2013.06 - 2014.04
- Greeted and assisted customers, enhancing their dining experience and ensuring satisfaction.
- Handled cash and credit transactions accurately, maintaining financial integrity.
- Prepared food orders swiftly, adhering to safety standards and reducing wait times.
- Addressed customer concerns promptly, fostering a positive dining atmosphere.
- Maintained cleanliness and organization, contributing to a hygienic and efficient work environment.
STOCKROOM/IMPACT
Hollister Co.
2012.12 - 2013.05
- Managed inventory accuracy through daily counts, ensuring optimal stock levels. Maintained organized sales floor, enhancing customer experience and product visibility.
- Streamlined stockroom operations, reducing time spent on restocking by implementing efficient organizational systems. Improved product turnover rates.
- Proposed and implemented new folding techniques, increasing display appeal and reducing wrinkles in clothing items. Contributed to visual merchandising efforts.
Education
CERTIFIED NURSING ASSISTANT -
Rock Valley College
12.2015
HIGH SCHOOL DIPLOMA - undefined
Auburn High School
Rockford, IL05.2014
Skills
- Self-motivated, Strong verbal communication, Conflict resolution, Hard working, Quick learner, Positive and friendly, Detail-oriented, Extremely organized, Powerful negotiator, Bilingual, Fast Learner, Active listening skills, Stocking, Strong interpersonal skills, Team leadership, Inventory management, Customer engagement, Sales strategies, Time management, Mentoring, Product knowledge
- Maintaining confidentiality
- Data entry proficiency
- Appointment scheduling
Certification
- Heart Saver/AED Certification
- First Aid Certification
- CPR certified
- Basset Card
Languages
Spanish
Native or Bilingual
Timeline
Scheduling Representative
Saavedra Cleaning Services
2026.04 - Current
LINE LEADER
PCI
2023.03 - 2025.05
Cheerleading Coach and Tumbling Instructor
Wicked Elite Cheer and Tumbling
2023.01 - Current
INSURANCE KING AGENT
Insurance King
2019.06 - 2023.01
PINK BRAND MANAGER
Victoria's Secret
2018.09 - 2019.09
CNA
Wesley Willows
2018.03 - 2018.09
VERIZON TECH SUPPORT SUPERVISOR
Alorica
2016.11 - 2018.01
CNA
Alden Park Strathmoor
2016.01 - 2016.11
COMCAST X1 SUPERVISOR
Servicom
2015.03 - 2016.01
SALES ASSOCIATE
Sports Dome
2014.04 - 2015.01
CREW
Ruby Thai Kitchen
2013.06 - 2014.04
STOCKROOM/IMPACT
Hollister Co.
2012.12 - 2013.05
HIGH SCHOOL DIPLOMA - undefined
Auburn High School
CERTIFIED NURSING ASSISTANT -
Rock Valley College