Giovanni Reyes
Killeen
Summary
Professional unmanned ariel system (UAS) operator prepared for leadership role in UAS operations. Demonstrates strong navigation, safety, and maintenance skills. Focuses on team collaboration and achieving results. Adaptable to changing conditions, ensuring reliable and efficient performance. Known for effective communication and sound decision-making in high-pressure situations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Unmanned Aircraft Commander
United States Army
Fort Cavazos, Texas
04.2021 - Current
- UAS Operation & Remote Piloting - I am proficient in operating and remotely controlling the MQ-1 “Grey Eagle” unmanned aircraft system, including navigation, flight control, and mission execution.
- Pre-Flight, In-Flight, Post-Flight Procedures - I Conduct thorough checks before launch, monitoring during flight, and completing post-flight tasks to ensure safety and mission readiness.
- Site Selection & Deployment - I Choose and prepare launch/recovery sites, emplace and deploy UAS air and ground equipment, and set up support facilities.
- Mission Planning & Execution - I Plan, analyze, and executed Reconnaissance, Surveillance, Targeting, and Acquisition missions; using maps, terrain studies, and intelligence reports.
- Military Intelligence Support - I Apply and assist in the military intelligence collection process; acting as a liaison to supported units.
- Maintenance - I Operate, troubleshoot, and perform limited unit-level maintenance on multi-millions of dollars' worth of UAS air and ground equipment.
- Communication & Power Systems - I operate, troubleshoot, and maintain communication equipment, power sources, and light/heavy wheeled vehicles used in UAS operations.
- Hazardous Material Handling - I maintain facilities for storage of flammable and hazardous materials; monitoring hazardous material control and storage.
- Flight & Academic Instruction - I conduct and receive flight and academic instruction in accordance with the Aircrew Training Program (ATP).
- Aviation Experience & Safety Record - Logged 1,089+ mishap-free flight hours as Aircraft Commander, maintaining a flawless safety record through strict adherence to aviation protocols.
- Core Competencies - Conducted targeted aerial surveillance and tactical data collection, providing actionable intelligence that identified and documented over 300 instances of unauthorized border operations within a 28-day period.
- Awards & Honors - Leveraged technical knowledge and subject matter expertise to ensure 100% mission success across 180 complex field missions.
Front Desk Supervisor
Swan and Dolphin Resorts
Lake Buena Vista, FL
06.2019 - 04.2021
- Staff Leadership & Training - I directly managed front desk agents, organized the daily shift, and ensured employees hit standard auditing metrics.
- Guest Escalations - Acted as the bridge between guests and senior management. I handled complex billing issues, complaints, and requests that agents cannot immediately resolve.
- Operational Duties - Processed room assignments, verified reservations, and balanced room inventory through lightspeed. I also coordinated with housekeeping to track room availability and ensured guest requests are met.
- Sold-Out Scenarios - Anticipated high-capacity or overbooked nights and executed contingency plans, such as moving guests to alternative accommodations when necessary.
- Action & Metric Driven - Maintained a monthly positive Guest Satisfaction Survey (GSS) score in the top 3 property-wide by consistently delivering personalized service and resolving guest inquiries.
- Sales & Upselling Performance - Generated an average of in additional monthly upselling revenue at the Swan and Dolphin Resorts by identifying guest needs and proactively offering tailored upgrades.
- Hospitality Performance Coach - Personally trained and mentored a team of agents in strategic upselling techniques at the Swan and Dolphin Resorts, consistently generating an average of in additional monthly revenue.
Education
High School Diploma - Reagent's
Herbert H. Lehman Highschool
Bronx, New York01-2015
Certificate - Repair and Utilities
Army Troop School
Fort Cavazos, Texas01-2023
Course Certificate - Mq-1
Cochise College
Fort Huachuca, Arizona01-2021
Skills
- UAS Operation & Remote Piloting – I am proficient in operating and remotely controlling the MQ-1 “Grey Eagle” unmanned aircraft system, including navigation, flight control, and mission execution
- Pre-Flight, In-Flight, Post-Flight Procedures – I Conduct thorough checks before launch, monitoring during flight, and completing post-flight tasks to ensure safety and mission readiness
- Site Selection & Deployment – I Choose and prepare launch/recovery sites, emplace and deploy UAS air and ground equipment, and set up support facilities
- Mission Planning & Execution – I Plan, analyze, and executed Reconnaissance, Surveillance, Targeting, and Acquisition missions; using maps, terrain studies, and intelligence reports
- Military Intelligence Support – I Apply and assist in the military intelligence collection process; acting as a liaison to supported units
- Maintenance – I Operate, troubleshoot, and perform limited unit-level maintenance on UAS air and ground equipment
- Communication & Power Systems – I operate, troubleshoot, and maintain communication equipment, power sources, and light/heavy wheeled vehicles used in UAS operations
- Hazardous Material Handling – I maintain facilities for storage of flammable and hazardous materials; monitoring hazardous material control and storage
- Flight & Academic Instruction – I conduct and receive flight and academic instruction in accordance with the Aircrew Training Program (ATP)
- Analytical Thinking & Problem-Solving – I interpret reconnaissance data, plan missions, troubleshoot UAS systems, and make quick decisions in dynamic environments This includes analyzing intelligence reports, terrain studies, and mission parameters to determine optimal flight paths and objectives
- Attention to Detail – I perform pre-flight, in-flight, and post-flight checks that requires precision to ensure mission safety and equipment readiness Small errors can have major consequences
- Communication Skills – I act as a liaison between the UAS team and supported units, conveying mission status, intelligence findings, and operational updates Clear, concise, and timely communication is vital
- Teamwork & Collaboration – I coordinate with ground crew, launch/recovery teams, and other units I work effectively in a team setting, follow procedures, and support others’ tasks
- Leadership & Supervision – I supervise junior operators, provide technical guidance, and lead mission planning
- Adaptability & Resilience – Missions can change rapidly due to operational needs or environmental factors I adapt quickly, remain calm under pressure, and maintain focus over long operational periods
- Integrity & Professionalism – I handle sensitive intelligence and hazardous materials and adhere to strict protocols and a strong ethical stance
- Time Management – I balance flight operations, maintenance, training, and administrative tasks efficiently
Accomplishments
- Achieved 1,089+ mishap-free flight hours as an Aircraft Commander, maintaining a flawless safety record through strict adherence to aviation protocols
Certification
- MQ-1 Course Certificate, Cochise College - July 2021 - December 2021
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Unmanned Aircraft Commander
United States Army
04.2021 - Current
Front Desk Supervisor
Swan and Dolphin Resorts
06.2019 - 04.2021
Certificate - Repair and Utilities
Army Troop School
Course Certificate - Mq-1
Cochise College
High School Diploma - Reagent's
Herbert H. Lehman Highschool