Communicated with production team members about quality issues.
Inspected quality of products, taking note of functionality, appearance and other specifications. Used analyzers, multimeters and power supplies to conduct diagnostic procedures.
Utilized quality control software to track and analyze product data. Updated quality control records and reports. Provided feedback to production team regarding product quality.
Followed safety protocols while handling hazardous materials. Assisted in developing inspection and testing protocols. Recorded inspection and test results on data sheets.
Lead Technician
Asurion
Englewood, NJ
07.2020 - 08.2022
Recommended new and replacement hardware and software purchases. Recovered critical information from data backups to restore functionality. Used diagnostic tools to identify hardware failures and replace non-functional components. Performed troubleshooting to correct computer hardware and software malfunctions.
Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff. Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
Updated and installed new software on desktop and laptop computers to maintain latest technology. Erased user data, debugged application issues and refurbished devices for resale. Removed, fixed and replaced components such as LCD screens, home buttons and charging ports. Completed quality and fraud inspections on cell phones.
Electronics Technician Manager
Wireless Tech Pro
Hackensack, NJ
07.2014 - 07.2020
Managed a team of technicians to ensure timely completion of projects and high-quality workmanship.
Developed training programs to elevate team performance and ensure compliance with industry standards.
Established key performance indicators to monitor team productivity and drive continuous improvement initiatives.
Managed and motivated employees to be productive and engaged in work.