Giovanni Santiago
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
4
4
years of professional experience
Work History
Account Manager, Sales Representative
Auto Glass Professionals
07.2021 - Current
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Delivered superior customer service to strengthen relationships and drive future business revenue.
- Managed customer relations on ongoing basis to maximize customer retention.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Continually maintained and improved company's reputation and positive image in markets served.
Driver, Warehouse Orders
Froggy Hops
07.2019 - 05.2021
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Delivered goods and products to customer on time and in excellent condition.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Safely and efficiently set up and tore down inflatables.
Education
High School Diploma -
PACT Charter School
Ramsey, MN05.2021
Skills
- Client Relationship Management
- Problem Solving
- Event planning
- Interpersonal skills
- Account Management
- Complaint Management
- Schedule Management
Accomplishments
- Baseball and basketball captain, 2019.
- Counseled youth students by providing wisdom and guidance to help overcome and face issues.
- Led dynamic group discussions.
- Puerto Rico, 2017. Served the community by spreading the Word of God to children.
- Costa Rica, 2021. Handed out food and clean water to underprivileged communities. Prayed over families.
Team Leader
Church Youth Leader, 2023
Missionary Work
Hobbies
- Spending time with family and friends
- Pickleball
- Boating
- Basketball
- Church softball
- Watching sports games
- Board games
Timeline
Account Manager, Sales Representative
Auto Glass Professionals
07.2021 - Current
Driver, Warehouse Orders
Froggy Hops
07.2019 - 05.2021
High School Diploma -
PACT Charter School
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