Giovanni Shelton
Westland,MI
Summary
A top-performing environmental services professional with extensive experience in training and team development, Patient Satisfaction Initiatives, collaborative program initiatives, and relationship building. Leader with the ability to restructure, including operational strategy and logistics
Overview
36
36
years of professional experience
3
3
years of post-secondary education
Work History
Director of Operations
The Professional Group
Roseville, Mi
04.2023 - 10.2024
- Achieved team goals through formalized training plans, coaching, and performance management.
- Oversaw day-to-day production activities in accordance with business objectives.
- Monitored budget and utilized operational resources.
- Defined, implemented, and revised operational policies and guidelines.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Mentored and coached team members to foster productive and engaging work environment.
Project Manager
Xanitos
Flint, MI
04.2021 - 03.2023
- Focused on project monitoring and management by developing forecasts and tracking expenses.
- Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency.
- Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.
- Drove continuous improvement of project delivery process by providing strong leadership.
- Built and established strong partnerships with teams, vendors and contractors.
- Managed contracts with vendors and suppliers by assigning tasks and communicating expected deliverables.
- Determined project staffing needs and led resource management.
- Reviewed budget and subcontractor estimates in detail and analyzed for accuracy with scope of work relevancy in mind.
Director of Environmental Services
Sodexo Remote Sites
Detroit, , MI
11.2017 - 11.2020
- Supervised employees and developed training programs to ensure maximum performance.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Reviewed employee performance and devised improvement plan to achieve goals.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Managed team of 150 hourly and 5 salaried personnel in the hospital in a 224 bed hospital,
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
- Developed training programs to build employee performance, improve employee engagement and increase employee retention.
- Managed multiple hospitals, North Shore Medical Center & Union Hospital,
Assistant Director of Environmental Services
Aramark
Oak L, IL
07.2014 - 11.2017
- Supervised employees and developed training programs to ensure maximum performance.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Reviewed employee performance and devised improvement plan to achieve goals.
- Improved service delivery, successfully exceeding targeted sales goal by 20%.
- Diminished financial discrepancies by managing payroll and bookkeeping processes.
- Liaised with vendors to obtain best pricing for housekeeping supplies and guest toiletries.
- Operated incinerators and trash compactors to dispose of garbage.
- Developed training programs to build employee performance, improve employee engagement and increase employee retention.
- Managed a staff of 350 hourly FTE's and 13 salaried managers; developed and mentored managers,
Director of Environmental Services
Crothall
Chicago, IL
07.2006 - 06.2014
- Managed team of 68 personnel in busy hospital with 148 beds.
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
- Sustained safety protocols to support proper and cost-effective equipment and material usage.
- Reduced process gaps by managing inventory control to meet client demands.
- Implemented all aspects of the Environmental Management Plan and ensure compliance.
- Identified and implemented critical environmental corrective actions and recognized and reported opportunities for improvement.
- Improved employee engagement by 10% year over year, Improved HCAHPS scores.
- Oversaw daily operations of the department.
Area Manager
Denny's Restaurants Franchise Association
Aurora, IL
05.1988 - 06.2006
- Supervised 8 units with a total number of employees of 350 employees and 45 managers, ensuring optimal productivity.
- Managed $9,000000 operation by coordinating all supervisory responsibilities, including forecasting, inventory control, Kaizen events, community support, performance evaluations, process improvements, payroll, budgeting, promotion planning and maintenance.
- Authored and updated production reports and personnel records to facilitate operational decisions.
- Streamlined operations while administering all reporting and compliance procedures for site consisting of 45 managers and 350 total employees.
- Boosted revenues by delivering effective sales training, issue resolution techniques and staff mentoring on company's web-based collections system.
- Maintained inventory/shrink rating of less than 25%.
- Increased sales by 35% through initiation of charity sales program.
- Consistently achieved 20% sales increase over forecast.
- Maximized sales by effectively rolling out new incentive programs across regional stores.
- Consistent ROS between 5% and 10%
Education
Some College (No Degree) - Business Management
UW-Parkside
Kenosha, WI 08.1985 - 05.1988
Skills
- Project Development and Lifecycle
- Cost Reduction and Containment
- Workforce Training
- Systems Implementation
- Purchasing and Procurement
- Budgeting and Forecasting
- Multi-Unit Operations Management
- Stakeholder Relations
- Verbal and Written Communication
- Vendor Selection
- Project Management
- Client Relations
Timeline
Director of Operations
The Professional Group
04.2023 - 10.2024
Project Manager
Xanitos
04.2021 - 03.2023
Director of Environmental Services
Sodexo Remote Sites
11.2017 - 11.2020
Assistant Director of Environmental Services
Aramark
07.2014 - 11.2017
Director of Environmental Services
Crothall
07.2006 - 06.2014
Area Manager
Denny's Restaurants Franchise Association
05.1988 - 06.2006
Some College (No Degree) - Business Management
UW-Parkside
08.1985 - 05.1988