GIOVANNI TORRANCE
Security Risk Analyst/ Business continuity
Buckeye,AZ
Summary
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
13
13
years of professional experience
Work History
Security Risk Analyst
Amazon
Goodyear, Arizona
01.2019 - Current
- Executed global, regional, localized crisis management triage, coordination, and facilitation
- Response to significant Workplace Incident Management events (workplace violence; WIM)
- Develop and maintain a comprehensive knowledge of process functions, along with Lenel and SharePoint, that can be applied to opportunities across the business unit
- Collaborate internally with the Managers to provide training and development processes
- Demonstrates effective, clear and professional written and oral communication
- Developed, interpreted and helped optimize risk management policies.
Seller Partner Support
UNITED STATES ARMY
Fort Sill, OK
01.2018 - 01.2019
- Provides prompt and efficient service to Amazon vendors and merchants including the appropriate escalation
- Contributes to a positive team environment and proactively aids team members with difficult contacts
- Aided and Launched work from home program with AZA10., Basic Training
- Secures premises and personnel by patrolling property; monitoring surveillance equipment
- Traffic and crowd control; Operates and all wheeled vehicles and equipment over varied terrain and roadways.
Honeywell Property Manager
DATAMATICS STAFFING
Phoenix, AZ
01.2016 - 01.2018
- Manage diverse group of property professionals responsible for Honeywell capital assets
- Ensure compliance with Honeywell's Code of Conduct and Corporate/Functional policies and procedures
- Operates and maintained preventatively warehouse vehicles and equipment
- Ensured departmental regulations were met thereby eliminating measurable amounts of wastage in resources
- Assist in developing and implementing process improvements to meet business goals.
Store Manager
Subway
Phoenix, AZ
01.2014 - 01.2018
- Responsible for all opening and closing duties such as, counting the registers, making cash deposits and in charge of making sure all sales associates are doing their duties correctly
- Responsible for employee resources, payroll, scheduling, and employee engagement
- Forecasted sales, inventory demand and labor requirements and developed annual budget and operational plans
- Addressed and resolved escalated customer complaints and worked to restore satisfaction
- Identified new opportunities to increase sales and achieve store targets
- Received and acted on customer feedback to boost return custom rate.
Warehouse Inventory Clerk
HUMANA
Phoenix, AZ
01.2016 - 01.2017
- Documenting inventory by recording additions, adjustments, losses, and removals of stock
- Prepares inventory reports by collecting and analyzing information and product usage
- Managed all reporting data, identified trends within the data and assisted with developing effective marketing strategies
- Achieved organizational targets by consistently placing items in correct locations and resolving discrepancies
- Resolved issues facing warehouse personnel to help optimize operations.
Trainer
MACY'S WAREHOUSE
Goodyear, AZ
01.2013 - 01.2016
- Served as a mentor to junior team members, successfully managed a sales team of up to 15 + employees
- Unloaded, picked, stages, and loaded products for shipment request
- Ensuring effective and safe use of warehouse equipment
- Maintaining documentation and keeping accurate records of warehouse activities
- Elevated performance levels and minimized compliance issues by fully training new hires
- Helped managers enforce procedures and protocols with effective training strategies.
Store Manager
DANA'S SMOKE SHOP
Buckeye, AZ
01.2011 - 01.2014
- Detailed technical knowledge of database, operating, and maintaining system security with CCTV'S
- Maintained accurate stock records and schedules, Upheld stock levels and proper pricing for product lines
- Manually created shipments, assigned carriers, and dispatched shipments
- Maintained high store standards in merchandising, security and visual presentation
- Supervised inventory control measures, collaborating with purchasing personnel to verify cost-effective replenishment
- Addressed and resolved escalated customer complaints and worked to restore satisfaction
- Identified new opportunities to increase sales and achieve store targets.
Education
Bachelor's - Strategic Leadership
Northern Arizona University
05-2024
Associates - Business
ESTRELLA MOUNTAIN COMMUNITY COLLEGE
05.2023
Skills
- SQL Essentials Certified
- MS Office Professional Suite
- Strategic Planning & Forecasting
- Verbal and Written Skills
- Training & Development
- Policy & Practices Execution
- Procedure analysis
- Problem solving
- Risk Mitigation
- Microsoft Excel
- Data Interpretation
- Professionalism
- Active Listening
- Attention to Detail
- Team Collaboration
- Analytical Skills
- Effective Communication
- Self Motivation
- Interpersonal Skills
- SQL Understanding
- Organizational Skills
- Problem-Solving Abilities
- Excellent Communication
- Relationship Building
- Continuous Improvement
- Trend Analysis
- Customer Communication
- Teamwork and Collaboration
- Written Communication
- Database Management
- Time Management
- Contingency Planning
- Multitasking
- Safety and security
- Policies and procedures
- Verbal and written communication
- Coaching and mentoring
- Key Performance Indicators
- Improvement initiatives
- Operations management
- Retail materials management
- Key stakeholder relationship building
- Order fulfillment
- Stock management
- Report preparation
- Warehousing functions
- Creative problem solving
- Interpersonal Communication
- Decision-Making
- Data Entry
- Business impact analysis
- Organization and Time Management
- Critical Thinking
- Self-Motivated
- Analytical and Critical Thinking
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It is never too late to be what you might have been.
George Eliot
Timeline
Security Risk Analyst
Amazon
01.2019 - Current
Seller Partner Support
UNITED STATES ARMY
01.2018 - 01.2019
Honeywell Property Manager
DATAMATICS STAFFING
01.2016 - 01.2018
Warehouse Inventory Clerk
HUMANA
01.2016 - 01.2017
Store Manager
Subway
01.2014 - 01.2018
Trainer
MACY'S WAREHOUSE
01.2013 - 01.2016
Store Manager
DANA'S SMOKE SHOP
01.2011 - 01.2014
Bachelor's - Strategic Leadership
Northern Arizona University
Associates - Business
ESTRELLA MOUNTAIN COMMUNITY COLLEGE
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