Giovanni Uvalle
Daly City,California
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
3
3
years of professional experience
Work History
Lead Trainer Cook
Buffalo Wild Wings
08.2022 - Current
- Improved employee skill sets by developing comprehensive training programs tailored to individual needs.
- Enhanced overall team performance by conducting walk-throughs and consistent understanding of tasks
- Maintained high-quality food standards by ensuring consistent execution of recipes and presentation techniques.
- Collaborated with management to design and implement cost-control measures, reducing food waste and overall expenses.
- Trained junior cooks on proper cooking techniques, safety protocols, and kitchen etiquette, promoting a positive work environment.
Food Runner/ Host/Lead Busser
Islands Restaurants
11.2021 - 08.2022
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Assisted servers in providing efficient service for improved guest experiences.
- Ensured timely food delivery by promptly bringing out dishes from the kitchen.
- Reduced wait times for tables by quickly clearing and resetting them after guests departed.
- Contributed to increased customer satisfaction by promptly addressing any concerns or requests.
- Assisted servers in attending to guests needs, ensuring a smooth service flow during peak hours.
Cashier Team Lead
Dairy Queen
04.2021 - 11.2021
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Streamlined cashier operations for improved productivity and reduced wait times.
- Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Responsible for making drinks and all orders to be completed
Education
Bachelor of Arts - International Business
San Francisco State University
San Francisco, CA05.2025
Bachelor of Arts - Finance
San Francisco State University
San Francisco, CA05.2025
High School Diploma -
Granada Hills Charter High School
Granada Hills, CA05.2022
Skills
- Lesson Planning
- Client Relationship Management
- LMS Expertise
- Organizational Leadership
- Communication
- Menu Memorization
- Guest Relations Management
- Business Administration
- Financial Management
- Team Leadership
- Sales and Marketing
- Time Management
Languages
Armenian
Limited Working
French
Professional Working
Spanish
Limited Working
Timeline
Lead Trainer Cook
Buffalo Wild Wings
08.2022 - Current
Food Runner/ Host/Lead Busser
Islands Restaurants
11.2021 - 08.2022
Cashier Team Lead
Dairy Queen
04.2021 - 11.2021
Bachelor of Arts - International Business
San Francisco State University
Bachelor of Arts - Finance
San Francisco State University
High School Diploma -
Granada Hills Charter High School
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