Giovanni Wong

‘Aiea

Summary

Dynamic Corporate Server Trainer with expertise in staff development, operational efficiency, and customer satisfaction. Proven ability to train and lead teams in high-volume restaurant environments, enhancing service quality and guest experiences.

Overview

years of professional experience

Work History

Corporate Server Trainer / Manager in Training

Gen Korean BBQ House

‘Aiea, HI

12.2019 - Current

Delivered exceptional customer service in fast-paced dining environment.
Managed food and beverage orders efficiently, ensuring accuracy and timely delivery.
Opened 6 brand new restaurants training all front of house staff.
Trained new servers, bartenders, managers food runners, bussers, and hosts, on menu knowledge and service standards for consistent guest experiences.
Resolved guest complaints promptly, enhancing overall satisfaction and loyalty.
Maintained cleanliness and organization of dining area, adhering to health and safety regulations.
Monitored inventory levels to assist in supply ordering, minimizing waste and costs.
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Cultivated warm relationships with regular customers.
Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Warehouse Assistant / Lead Sales Associate

Big Island Candies

Honolulu, HI

07.2019 - 10.2021

Operated forklifts and pallet jacks to efficiently transport goods within warehouse.
Maintained inventory accuracy using barcode scanning systems, reducing discrepancies.
Collaborated with team members to optimize workflow and improve order fulfillment speed.
Trained new employees on safety protocols and operational procedures, enhancing team performance.
Implemented process improvements that streamlined packing operations, increasing overall efficiency.
Assisted in training new staff on customer service protocols and system navigation.
Resolved customer inquiries through effective communication and problem-solving techniques.
Contributed to sales growth by upselling products and services based on individual customer requirements.
Addressed customer inquiries to ensure satisfaction and foster positive service experience.

Security Forces

United States Air Force

Kaiserslautern, Germany

01.2017 - 07.2019

Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Excellent communication skills, both verbal and written.
Worked well in a team setting, providing support and guidance.
Paid attention to detail while completing assignments.
Organized and detail-oriented with a strong work ethic.
Managed time efficiently in order to complete all tasks within deadlines.
Worked flexible hours across night, weekend, and holiday shifts.

Busser / Server

Aiea Bowl & The Alley Restaurant

‘Aiea, HI

04.2014 - 01.2017

Cleaned and maintained dining areas to ensure a pleasant guest experience.
Assisted servers by promptly clearing tables and resetting for new guests.
Supported kitchen staff by delivering food and beverage orders efficiently.
Organized and restocked supplies, maintaining optimal inventory levels for service needs.
Collaborated with team members to enhance workflow during peak hours.
Monitored dining area for cleanliness, addressing any issues proactively to ensure safety standards.
Trained new bussers on best practices for table turnover and sanitation protocols.
Implemented improved processes for waste reduction, contributing to overall operational efficiency.

Education

High School Diploma -

Moanalua High School

Salt Lake, HI

05-2016

Skills

Effective presentation
Exceptional communication
Cash handling
Safe food handling
Policy enforcement
Training expertise

Attention to detail
Time management
Team member training
Strong leadership
Restaurant operations
Waiting tables

Timeline