Giovanni Travis Mario Thomas

• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
• Proved successful working within tight deadlines and a fast-paced environment.
• Received payment from guests, made change and issued receipts in accordance with cash handling policies and procedures.
• Performed cash handling duties, provided change and balanced money at end of shift.
• Boosted customer satisfaction scores by addressing and correcting problems quickly.

• Responsible for the completion of any additional tasks that are assigned by Room Service Manager.

• Responsible for the ongoing adherence to the company’s Room Service Master Key procedures.

Ensure the smooth operation of room service, including taking orders, serving food and beverages, and ensuring guest satisfaction.

• Train and supervise junior staff members in proper service techniques and company policies.

• Handle guest complaints and resolve issues in a professional and timely manner.

• Assisting Room Service Manager to ensure that all additional tasks are completed efficiently and effectively, demonstrating flexibility and adaptability in handling various responsibilities.

• Ensure accurate and timely charging of ALL CHARGES i.e $PPSS, $BD, 9000 ACCTS, and diligently send receipts and vouchers to the night manager and hotel control manager to maintain financial transparency and accountability.

• Work closely with the future cruise consultant on board to manage guest portfolios, bookings, and special services, providing personalized and exceptional service to enhance guest experience and satisfaction.

• Assist Guest Services in addressing and resolving guest complaints and issues promptly and professionally, demonstrating empathy and problem-solving skills to ensure guest loyalty and retention.

• Responded to customer inquiries with patience and positivity to establish excellent first impression.
• Pleasantly greeted all callers and asked how to be of assistance.
• Solved customer inquiries regarding products, orders and account balances quickly to meet service targets.
• Resolved customer issues and complaints promptly and politely, upholding satisfaction.

• Duties was completed at a timely manner while working on board.
• I have also exceeded the company's target and have always been consistent with my work
• Furthermore, with such great personality I was well-liked by guest and fellow teammates
• Duties:
• Provided excellent customer service among guests
• Actively learns and is knowledgeable of onboard products and offerings, itinerary and port information to aid guest as needed.
• Coordinated Front of House and Back of House staff ahead of events for smooth execution to maximise guest satisfaction.
• Oversaw food preparation and production standards by implementing effective quality control measures.
• Understood and represented training and support needs of F&B team by organising regular professional development opportunities.
• Owned operational standards and consistent achievement of periodic restaurant targets, including customer satisfaction rates and food waste reduction.
• Recruited and trained high-performing team members to deliver faultless customer care.
• Resolved complaints calmly and professionally to achieve positive customer outcomes.
• Led by example in providing customers with attentive, professional restaurant service.
• Grew restaurant profits through improved marketing and staff development initiatives.
• Sought out and implemented methods to improve service and team performance, boosting business sustainability with continuous enhancements.

• Promoting the company's product and following leads that will help meet and exceed monthly revenue targets while exuding excellent customer service and professionalism.
• Managed multi-channel advertising campaigns to support sales objectives.
• Developed targeted advice for decision-makers on how best to reach target consumers and build awareness.
• Leveraged market and competitor data to identify market opportunities and gaps.
• Built public relations strategies for broadened advertising scope.

• Ensuring the Clients are au courant with any changes within the organization as it relates to Citizenship by Investment
• Clarifying matters that aren't concise to all clients
• To make guest feel welcome and why they should continue being supportive towards the company.

• Exceeded the company's goals and went above and beyond for Customers
• Bringing lucrative income or profit by excellent customer service and knowledge of the company's product
• Duties:
• Established and maintain ongoing relationships with strategic customers
• Presenting available appointment dates to customers as it regards to various procedures
• Answering phone calls and guiding customers, according to the services the company provide
• Ensuring that clients feel comfortable by sharing confidential information and trust that all information shared remains within the organization.
• Assessed current processes to maximise opportunities for customer satisfaction.
• Wrote engaging, entertaining and informative media scripts for different uses.
• Developed holistic advertising strategies to achieve revenue and awareness goals.