Summary
Overview
Work History
Skills
Languages
Timeline
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Giovanny Amador

Lexington Park,MD

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

8
8
years of professional experience

Work History

Sales Supervisor

verano holding
Miami, FL
11.2023 - 12.2024
  • Directed and supervised staff performance.
  • Developed and implemented sales strategies to increase customer base.
  • Coordinated with other departments to ensure smooth workflow.
  • Maintained relationships with customers through regular follow-up calls and emails.

Table Games Dealer

Ceaser Palace Entertainment
Baltimore, MD
08.2022 - 04.2023
  • Assisted new players with understanding game rules and procedures.
  • Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience.
  • Provided gambling chips and coin money in exchange for legal currency for players to join in games.
  • Calmed down angry guests or patrons using skills in active listening and positive engagement.

Dog Daycare Attendant

Dogtopia
Bethesda, MD
01.2021 - 07.2022
  • Maintained cleanliness of play areas, kennels, and equipment to meet health and safety standards.
  • Enforced strict rules of conduct while interacting with animals in order to prevent potential harm or injury.
  • Walked and exercised dogs during owner absences.
  • Ensured that all dogs were properly vaccinated before being admitted into the daycare center.

Fry Cook

tarpon river brewing
Fort Lauderdale, FL
06.2020 - 12.2020
  • Trained new employees on fryer operation techniques.
  • Adhered to food safety and HACCP regulations to prevent contamination of food.
  • Labeled and dated food products for safety.
  • Checked temperatures for food items during cooking, holding and serving.
  • Prepared and cooked various fried foods to meet customer orders and maintain quality standards.
  • Executed frying tasks efficiently, ensuring consistency and adherence to safety protocols.

Pizza Maker

Riverside Marketplace
Fort Lauderdale, FL
06.2020 - 12.2020
  • Organized food preparation stations and regularly replenished supplies.
  • Cut toppings such as pepperoni, mushrooms or onions into small pieces ready for use on pizzas.
  • Worked closely with cashiers to obtain order information and accurately complete customers' orders.
  • Operated pizza oven and brick oven along with other kitchen equipment to prepare authentic Italian dishes.

Pressure Washer

Chi-ada
Miami, FL
03.2017 - 05.2020
  • Maintained records of work completed and materials used.
  • Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
  • Drained, cleaned and refilled machines or tanks using cleaning solutions or water.

Skills

  • Meeting quotas
  • Sales presentations
  • Performance tracking
  • Account updating
  • Customer education
  • Problem-solving
  • Money handling
  • Problem resolution

Languages

Spanish
Professional

Timeline

Sales Supervisor

verano holding
11.2023 - 12.2024

Table Games Dealer

Ceaser Palace Entertainment
08.2022 - 04.2023

Dog Daycare Attendant

Dogtopia
01.2021 - 07.2022

Fry Cook

tarpon river brewing
06.2020 - 12.2020

Pizza Maker

Riverside Marketplace
06.2020 - 12.2020

Pressure Washer

Chi-ada
03.2017 - 05.2020

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Giovanny Amador