Christopher Pagano
Seneca Falls,NY
Summary
Accomplished Sales Supervisor with a proven track record at Nike Factory Store, adept in enhancing team performance through effective selling techniques and exceptional customer service. Skilled in employee coaching and sales strategy, I've significantly boosted market penetration and team morale. My leadership fosters a collaborative environment, driving notable achievements in sales metrics and employee engagement.
Overview
5
5
years of professional experience
Work History
Sales Supervisor
Cosmetic Company
10.2024 - Current
- Increased team performance by implementing targeted training programs for sales staff.
- Developed and executed sales strategies for improved market penetration.
- Conducted regular performance reviews for enhanced employee engagement and motivation.
- Established clear communication channels within team, fostering a collaborative work environment.
Retail Sales Supervisor
Levis Strauss & Co
01.2024 - 10.2024
- Supervised daily operations of retail store, ensuring smooth workflow among team members.
- Scheduled staff shifts, balancing workloads to meet store demands.
- Monitored sales performance, identifying areas for improvement and sharing feedback with team.
- Conducted regular team meetings, promoting open communication and teamwork.
Retail Supervisor
Nike Factory Store
01.2023 - 01.2024
- Handled customer inquiries and resolved issues to maintain positive shopping experience.
- Managed team of sales associates, providing guidance and support to enhance performance.
- Monitored sales floor to ensure compliance with company policies and procedures.
- Conducted regular team meetings to discuss sales goals and improve team morale.
Retail Sales Supervisor
Nautica Retail
07.2022 - 01.2023
- Assisted customers with product selection, providing helpful information and support.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Counted cash register drawers at beginning and end of each shift to prepare bank deposits.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Increased overall store sales by implementing effective merchandising strategies and product promotions.
- Created a positive work environment by fostering open communication and recognizing employee achievements regularly.
Sales Associate
Pacsun Retail Store
01.2020 - 01.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Associate Of Business Administration - Business Administration
Monroe Community College
Rochester, NY11.2018
High School Diploma - High School
Mynderse Academy
Seneca Falls, NY06.2016
Skills
- Customer service
- Sales presentations
- Effective selling techniques
- Sales strategy
- Shipping and receiving shipment's and products
- Staffing and scheduling
- Excellent communication
- Employee coaching
- Multitasking Abilities
- Negotiation
- Merchandise placement and displays
- Tracking sales metrics
- Floor oversight
- Employee performance management
- KPI tracking
- Meeting quotas
- Goals and performance
Timeline
Sales Supervisor
Cosmetic Company
10.2024 - Current
Retail Sales Supervisor
Levis Strauss & Co
01.2024 - 10.2024
Retail Supervisor
Nike Factory Store
01.2023 - 01.2024
Retail Sales Supervisor
Nautica Retail
07.2022 - 01.2023
Sales Associate
Pacsun Retail Store
01.2020 - 01.2022
Associate Of Business Administration - Business Administration
Monroe Community College
High School Diploma - High School
Mynderse Academy
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