Jaskaran Singh Parhar
FARIDABAD
Summary
Dynamic Sales Supervisor with over 11 years of experience in customer relationship management and team leadership across various sectors. Proven ability to drive sales performance and enhance customer satisfaction through effective communication and marketing strategies. Expertise in fostering collaboration within diverse teams and implementing innovative solutions to achieve business goals. Demonstrated success in optimizing customer service operations in fast-paced environments. Committed to delivering outstanding results and contributing to organizational growth in a supervisory capacity.
Overview
11
11
years of professional experience
Work History
Sales Supervisor
PETRO CANADA
08.2023 - 10.2025
- In the role of Sales Supervisor at PETRO CANADA, responsibilities include leading a team to achieve sales objectives and enhancing customer satisfaction
- The position requires effective communication and strong leadership to motivate team members while ensuring excellent service delivery
- Collaborating with other departments is essential for aligning sales strategies with overall business goals
- Continuous training and development of team skills contribute to improved performance and customer engagement
- Successfully increased sales figures through strategic team initiatives and motivation
- Implemented training programs that improved team performance and customer service
- Developed and maintained strong relationships with clients to encourage repeat business
- Analyzed sales data to identify trends and opportunities for growth
- Fostered a collaborative team environment that encouraged open communication and shared goals
SME LIABLITIES - RELATIONSHIP BANKER
COMMERCIAL BANK OF DUBAI
08.2019 - 08.2022
- As a Relationship Officer at COMMERCIAL BANK OF DUBAI, the focus was on nurturing client relationships and delivering exceptional service
- This role involved understanding customer needs and providing tailored banking solutions
- Strong analytical skills were necessary to assess client portfolios and recommend appropriate financial products
- Collaboration with various departments ensured that services were aligned with client expectations and regulatory requirements
- Enhanced client satisfaction ratings through dedicated service and support
- Achieved sales targets consistently by promoting relevant banking products
- Built long-term relationships with clients, leading to increased customer loyalty
- Conducted regular client reviews to identify additional financial needs
- Participated in training sessions to stay updated with banking regulations and industry trends
SME LIABILITIES- RELATIONSHIP ASSOCIATE
MAJID UL FUTTAIM FINANCE
10.2017 - 04.2019
- Serving as a Relationship Officer at MAJID UL FUTTAIM involved developing and managing customer relationships to ensure their needs were met effectively
- This role required excellent communication skills and the ability to resolve issues promptly
- Engaging with clients to understand their requirements led to tailored solutions that enhanced their experience
- Continuous improvement in service delivery was a key focus, ensuring high standards were maintained
- Successfully managed a diverse portfolio of clients, providing personalized service
- Resolved customer inquiries swiftly, leading to improved satisfaction ratings
- Collaborated with teams to enhance service quality and efficiency
- Identified opportunities for upselling and cross-selling financial products
- Participated in community engagement initiatives to strengthen brand presence
SME LIABLITIES - RELATIONSHIP BANKER
MAWARID FINANCE
02.2016 - 08.2017
- Conducted market research to identify customer needs and trends, resulting in new product offerings and improved customer experience.
- Developed strong working relationships with clients, resulting in a increase in customer retention.
- Participated in client meetings and presentations to promote products and services.
RETAIL BANKER SME LIABLITIES -RELATIONSHIP BANKER
Mashreq Bank
12.2014 - 07.2015
- Developed and implemented sales training programs that improved sales skills and resulted in a X% increase in sales effectiveness
- Trained and mentored sales representatives on effective sales techniques, resulting in an increase in sales closures by X%
- Utilized sales techniques and strategies to build customer relationships and close sales, resulting in a X% increase in sales
Senior Customer Service Representative
Convergys
07.2013 - 10.2014
- Developed a customer service training program that improved customer service representatives' ability to handle customer inquiries
- Developed customer service scripts to ensure consistent customer service across all customer service channels
- Analyzed customer service data to identify and address customer service issues, resulting in improved customer experience
Senior Customer Service Representative
NIIT Technologies
01.2012 - 04.2013
- Learned new skills and technologies quickly to complete assigned tasks
- Used interactive technologies to enhance instruction and student engagement
- Trained and mentored new customer service agents in airline procedures and customer service best practices
- Developed customer service scripts to ensure consistent customer service across all customer service channels
Education
B.B.A. -
JAMIA HAMDARD UNIVERSITY
10.2014
Skills
- Communication
- Ability to Work Under Pressure
- Ability to Work in a Team
- Communication Skills
- Customer Service
- Sales Performance
- Customer Relationship
- Team Leadership
- Effective Communication
- Analytical Skills
- Service Delivery
Hobbies and Interests
- Cricket
- Reading books
- Travelling
Languages
English
Full Professional
Timeline
Sales Supervisor
PETRO CANADA
08.2023 - 10.2025
SME LIABLITIES - RELATIONSHIP BANKER
COMMERCIAL BANK OF DUBAI
08.2019 - 08.2022
SME LIABILITIES- RELATIONSHIP ASSOCIATE
MAJID UL FUTTAIM FINANCE
10.2017 - 04.2019
SME LIABLITIES - RELATIONSHIP BANKER
MAWARID FINANCE
02.2016 - 08.2017
RETAIL BANKER SME LIABLITIES -RELATIONSHIP BANKER
Mashreq Bank
12.2014 - 07.2015
Senior Customer Service Representative
Convergys
07.2013 - 10.2014
Senior Customer Service Representative
NIIT Technologies
01.2012 - 04.2013
B.B.A. -
JAMIA HAMDARD UNIVERSITY
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