Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Giovanny Tinoco

Giovanny Tinoco

Seattle,WA

Summary

Proven team leader and efficient multitasker, at jack in the box for more than 5 years.

Excelled in fast-paced environments at Santa Fe Grill and Salty's. Demonstrated exceptional customer service and beverage preparation skills, enhancing guest satisfaction and streamlining operations. Trained new staff, ensuring adherence to cleanliness and safety standards. Achieved significant improvements in service delivery and team performance.

I’ll been working on restaurants for more than 6 years so I can say that I have a lot of experience on customer service.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Bartender

Santa Fe Grill & Catering
02.2020 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Restaurant Waiter

Santa Fe Mexican Grill
02.2020 - Current

Restaurant Waiter

Salty's
06.2024 - 12.2024
  • Maintained clean and organized dining areas for optimal guest experience.
  • Cultivated warm relationships with regular customers.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.
  • Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
  • Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.

Drive-Thru Cashier

Jack in the Box
03.2018 - 12.2024
  • Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
  • Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
  • Maintained clean and organized workstations, adhering to strict health and safety guidelines.
  • Maintained clean, tidy and orderly work station to uphold company standards.
  • Managed cash transactions for a high-volume drive-thru, maintaining accuracy and efficiency.
  • Demonstrated excellent customer service skills to increase customer satisfaction.
  • Understood restaurant menu, limited-time offers and promotions to answer guest questions.
  • Assisted in training new drive-thru staff members, ensuring proper procedures were followed consistently.

Education

2 - Psychology

Montrer University
Mexico

12 - General

Highline High School
Seattle, WA
07.2019

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Patience and tolerance
  • Cleanliness and hygiene
  • Responsible alcohol service
  • Complex Problem-solving
  • Food service
  • Team training and development
  • Outgoing personality
  • Beverage preparation
  • Food running
  • Staff management
  • Ordering procedures
  • Dining room management
  • Safe serving practices

Certification

Washington state seal of biliteracy

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Restaurant Waiter

Salty's
06.2024 - 12.2024

Bartender

Santa Fe Grill & Catering
02.2020 - Current

Restaurant Waiter

Santa Fe Mexican Grill
02.2020 - Current

Drive-Thru Cashier

Jack in the Box
03.2018 - 12.2024

2 - Psychology

Montrer University

12 - General

Highline High School

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Giovanny Tinoco