Madison Walker
Jacksonville
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
2
2
years of professional experience
Work History
Restaurant Waiter
Waffle House
Jacksonville
07.2023 - Current
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Verified that prepared food met all standards for quality and quantity before serving it to customers.
- Processed cash payments accurately using a POS system; ensured accuracy of change given to customers.
- Checked on guests during meals to ensure satisfaction with each course.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Assisted guests with making food and beverage selections.
- Demonstrated up-selling techniques when appropriate to increase restaurant sales.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Resolved customer complaints in a polite manner according to company policy.
- Calculated charges, issued table checks, and collected payments from customers.
- Prepared checks, itemizing total meal costs and taxes.
General Staff Member
Epic Theaters
Jacksonville
04.2024 - 08.2024
- Answered telephones, directed calls, and took messages.
- Completed regular and thorough cleaning of equipment, floors, and furniture.
- Managed safe and efficient serving of customer foods.
- Answered phone calls and routed correspondence to appropriate staff members.
- Identified issues and utilized emotional intelligence and diplomatic communication to defuse.
- Responded to customer queries and complaints to promote overall satisfaction.
- Kept business entrances clean, tidy and professional in appearance.
- Pulled chewing gum from undersides of tables, desks, chairs and various other fixtures, discarding gum and sanitizing area.
- Organized storage closets in order to keep items easily accessible.
- Efficiently managed time between multiple tasks throughout the day.
- Disinfected high touch surfaces like doorknobs, handrails and countertops regularly.
- Cleaned windows, glass partitions and mirrors with cleaners and sponges.
- Maintained cleaning equipment in good working condition.
- Provided exceptional customer service by responding to inquiries in a timely manner.
- Collected trash from floors within hallways, bathrooms and work areas.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Resolved customer complaints in a polite manner according to company policy.
- Provided exceptional service to high volume of daily customers.
Education
N/A
Baldwin Middle Senior High School
Jacksonville, FL05-2026
Skills
- Customer service
- Sales techniques
- Point of sale systems
- Inventory management
- Effective communication
- Problem solving
- Time management
- Conflict resolution
- Menu specials memorization
- Verbal and written communication
- Quality control
- Process monitoring
- Beverage knowledge
- Transactions and cash handling
- Table monitoring and turnover
- Dish preparation
- Serving expertise
- Food allergies awareness
- Regulatory compliance
- Customer relationship management
- Courteous demeanor
- Food safety compliance
- Memory retention
- Conflict and complaint resolution
- Food handling
- Menu recommendations
- Service oriented
- Food safety standards
- Reliability
- Multitasking
- Order taking
- Hospitality Standards
- Warm and friendly
- Dessert recommendations
- Team building
- Excellent communication
- Customer satisfaction
- Menu item recommendation
- Front-of-house display creation
- Adaptability
- Guest engagement
- Dining customer service
- Cleaning and sanitizing
- Strong multitasking
- Decision-making
- Server collaboration
- Hospitality service expertise
- Workflow coordination
- Serving techniques
- Personal hygiene
- Reliable and responsible
- Menu description knowledge
Affiliations
- Varsity competitive Weightlifting
- Raiders, an AJROTC athletic team comprised of military exercises and related events
- Marching in the veterans day parade every year through my schools AJROTC program
Languages
Spanish
Limited
References
References available upon request.
Timeline
General Staff Member
Epic Theaters
04.2024 - 08.2024
Restaurant Waiter
Waffle House
07.2023 - Current
N/A
Baldwin Middle Senior High School