Giovany Alcantar
Wilmington,NC
Summary
Dynamic professional with a proven track record in network troubleshooting and effective communication, honed through experiences with the United States Marine Corps and in customer-focused roles at Home Depot and McDonald's. Excelled in maintaining network availability and enhancing customer service, demonstrating both technical expertise and interpersonal skills.
Methodical network administrator with 2 years of experience in supporting server environments. Resourceful in managing network infrastructure and optimizing environment while reducing redundancy. Capable in troubleshooting complex problems and reaching innovative solutions while adhering to rules and requirements of project scope. Excellent communicator when interfacing with other teams, vendors and end-users.
Overview
7
7
years of professional experience
Work History
Network Administrator
United States Marine Corps
09.2020 - Current
- Maintained network hardware and software and monitored network to support network availability to end users.
- Identified and immediately resolved issues with network devices.
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
- Assisted IT staff on troubleshooting issues and closing calls.
- Monitored system performance and responded to alerts.
Retail Sales Associate
Home Depot
03.2018 - 02.2020
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and helped with product questions, selections, and purchases.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers and provided outstanding customer service.
- Prioritized helping customers over completing other routine tasks in store.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Crew Member
McDonald's
09.2017 - 01.2018
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Assisted other team members to achieve goals.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Stocked shelves to organize aisles in assigned department.
- Became familiar with products to answer questions and make suggestions.
- Cleaned and maintained all areas of restaurant to promote clean image.
Education
High School Diploma -
Fort Pierce Westwood Academy
Fort Pierce05-2020
Skills
- Disaster recovery procedures
- Data backup maintenance
- Computer systems installation
- Data backups
- Customer support
- Effective communication
- Virtualization technologies
- Network troubleshooting
- Technical support
Gym
I am starting to go to the gym again not only for my physical health but for my mental health.
Languages
Spanish
Native or Bilingual
Timeline
Network Administrator
United States Marine Corps
09.2020 - Current
Retail Sales Associate
Home Depot
03.2018 - 02.2020
Crew Member
McDonald's
09.2017 - 01.2018
High School Diploma -
Fort Pierce Westwood Academy
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