Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Giraly Fernandez

Miami

Summary

A seasoned Front Desk Supervisor at Pfeffer & Marin Holdings, I excel in guest relations and reservations management, enhancing customer satisfaction and repeat business. My adeptness in problem-solving and data entry efficiency has streamlined operations, ensuring a seamless experience for both staff and guests. My leadership has notably improved team performance and guest service standards.

Offering commitment to learning and supporting individuals with behavioral challenges. Conducts effective data collection and analysis to inform behavior intervention strategies. Ready to use and develop skills in behavior analysis and client interaction role.

Outgoing and compassionate, bringing solid understanding of behavioral principles and data collection techniques. Proficient in developing and implementing behavior intervention plans to support individual needs. Dedicated to fostering positive outcomes and enhancing quality of life for individuals.

Skilled in behavior intervention and data analysis developed in clinical environment, seeking to transition into new field. Expertise in creating and implementing individualized behavior plans and maintaining detailed records. Aiming to leverage these skills to contribute effectively in different professional domain.

Overview

3
3
years of professional experience

Work History

Front Desk Supervisor

Pfeffer & Marin Holdings
07.2023 - 09.2025
  • Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
  • Scheduled and assigned daily work and activities for team members.
  • Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
  • Managed group reservations effectively, providing smooth check-in experiences for large parties or corporate events.

Registered Behavior Technician

Spectrum Behavioral Care Inc
Hialeah, FL
06.2025 - Current
  • Implemented individualized treatment plans to support children's behavioral development.
  • Collected and documented data on client progress and behavioral responses.
  • Assisted in conducting functional behavior assessments to identify triggers and needs.
  • Collaborated with interdisciplinary teams to enhance care strategies for clients.
  • Maintained compliance with ethical guidelines and best practices in behavior therapy.
  • Participated in ongoing training sessions to refine skills and knowledge in applied behavior analysis.
  • Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.

Registered Behavior Technician

Lovely Kids LLC
Miami, FL
03.2025 - Current
  • Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
  • Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
  • Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
  • Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
  • Managed crisis situations with professionalism, ensuring the safety of all individuals involved while adhering to established protocols.

Education

Bachelor Of Science -

U.E Instituto Educacional Aragua
Maracay, Aragua
06.2018

Skills

  • Guest relations
  • Time management
  • Reservations management
  • Problem-solving skills
  • Data entry efficiency
  • Scheduling and planning
  • Cash control
  • Complaint management
  • Word processing
  • Applied behavior analysis
  • Social skills development
  • Token economy systems
  • Reinforcement procedures
  • Natural environment training
  • Self-management strategies

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Registered Behavior Technician

Spectrum Behavioral Care Inc
06.2025 - Current

Registered Behavior Technician

Lovely Kids LLC
03.2025 - Current

Front Desk Supervisor

Pfeffer & Marin Holdings
07.2023 - 09.2025

Bachelor Of Science -

U.E Instituto Educacional Aragua