Gironda Whitaker
Jacksonville,FL
Summary
Dynamic financial services professional with a proven track record at UF Health Shands Hospital, excelling in customer relationship management and cash handling. Recognized for enhancing service delivery and resolving billing discrepancies, while maintaining confidentiality and fostering team collaboration. Committed to driving efficiency and improving patient satisfaction through innovative solutions.
Overview
15
15
years of professional experience
Work History
Financial Services Representative
UF Health Shands Hospital
12.2024 - Current
- Assisted patients with financial inquiries and payment options to enhance service experience.
- Processed patient accounts efficiently, maintaining accuracy in billing and collections procedures.
- Collaborated with healthcare providers to resolve billing discrepancies and streamline communication.
- Maintained confidentiality of sensitive information while providing excellent customer support services.
Customer Service Supervisor
Home Depot
10.2018 - Current
- Supervised daily operations to enhance customer satisfaction and streamline service delivery.
- Trained and mentored team members on best practices in customer engagement and conflict resolution.
- Implemented process improvements that reduced response times and increased efficiency in service operations.
- Analyzed customer feedback data to identify trends and develop action plans for service enhancement.
Customer Service Representative
Mayo Hospital
01.2015 - 10.2018
- Managed inbound patient inquiries, ensuring accurate information delivery and timely resolution of issues.
- Facilitated communication between healthcare providers and patients, enhancing service efficiency and satisfaction levels.
- Collaborated with cross-functional teams to address patient concerns, leading to improved overall service quality.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
Customer Service Team Lead
Comcast
04.2011 - 01.2015
- Led customer service team to enhance service delivery and improve customer satisfaction scores.
- Trained and mentored team members to ensure adherence to company policies and procedures.
- Analyzed customer feedback data to identify areas for process improvement and implement effective solutions.
- Established performance metrics to evaluate team effectiveness and drive continuous improvement initiatives.
Education
High School Diploma -
Lighthouse Christian Academy
Jacksonville, FL02-2010
Skills
- Financial Services
- Customer Service Management
- Cash Management
- Cash Handling
- Customer Service
Timeline
Financial Services Representative
UF Health Shands Hospital
12.2024 - Current
Customer Service Supervisor
Home Depot
10.2018 - Current
Customer Service Representative
Mayo Hospital
01.2015 - 10.2018
Customer Service Team Lead
Comcast
04.2011 - 01.2015
High School Diploma -
Lighthouse Christian Academy