Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Hall

Jacksonville,FL

Summary

Accurate Applications Analyst proficient in designing and building new applications and modules to accommodate business requirements. A methodical and competent professional with software optimization and troubleshooting expertise. Eager to apply these talents and a superior work ethic to a new position.

Overview

12
12
years of professional experience

Work History

Application Analyst II

UF Health Shands Hospital
09.2024 - Current
  • Performed troubleshooting, maintenance and optimization of Epic applications.
  • Devised technical strategies, created system designs and developed presentation materials for applications.
  • Managed effort of software and hardware upgrades and deployment of new services and products.
  • Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
  • Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
  • Collaborated with upper management to drive strategy and implement new processes.
  • Provided training to clients in use of Epic systems and applications.
  • Supported daily operations and system maintenance procedures.

Team Lead

UNIVERSITY OF FLORIDA JACKSONVILLE PHYSICIAN INC.
07.2018 - 08.2024
  • Manage a team that analyzes invoices in Epic using follow-up workqueues for reimbursement and contract accuracy. Provide EPIC Resolute Professional Billing function, design, and build expertise needed for successful product implementation, and troubleshooting support in relation to various EPIC master files.
  • Construct and manipulate large data files for assigned departments, applying intermediate to advanced functions (pivot tables, v-lookups and other complex formulas) to produce reports necessary for contract negotiations, budgeting and other financial and business decisions.
  • Led policy creation to address reimbursement issues, enhancing process efficiency.
  • Streamlined data compilation for payer submissions, boosting project resolution rates.
  • Pioneered trend analysis strategies to forecast and mitigate payment discrepancies.
  • Monitored contract adherence, ensuring accurate invoicing and minimizing financial variances.
  • Enhanced team's data analysis skills, boosting invoice accuracy.
  • Introduced novel strategies for managing complex payer contracts effectively.

Billing Supervisor

AMERICAN SLEEP PRODUCTS
10.2013 - 04.2018
  • Supervisor - Oversaw the day-to-day operations of a Durable Medical Equipment company specializing in CPAP equipment that serves patients from 18 centers across the United States.
  • Enhanced company profitability by 35% through effective contract negotiations.
  • Managed comprehensive billing for CPAP claims, boosting patient collections by 40%.
  • Led a team to streamline CPAP equipment claims, enhancing service efficiency across 18 centers.
  • Implemented new policies that significantly increased collections and patient satisfaction.
  • Utilized Bright Tree software to optimize claims management and financial tracking.
  • Boosted company's CPAP equipment service efficiency by leading a skilled billing team.

Education

Resolute Hospital Billing Administration -

Epic
Jacksonville, FL
01.2025

Resolute Professional Billing Administration -

EPIC
Jacksonville
05.2023

CPC -

AAPC
Jacksonville
03.2022

Diploma -

Orange Park High School

Skills

  • Invoice Analysis
  • Root Cause Analysis
  • Application development
  • Software testing
  • Business process improvement
  • Application analysis
  • Process automation
  • Test plan execution
  • Data migration
  • Software development
  • Complex Problem-solving

Timeline

Application Analyst II

UF Health Shands Hospital
09.2024 - Current

Team Lead

UNIVERSITY OF FLORIDA JACKSONVILLE PHYSICIAN INC.
07.2018 - 08.2024

Billing Supervisor

AMERICAN SLEEP PRODUCTS
10.2013 - 04.2018

Resolute Hospital Billing Administration -

Epic

Resolute Professional Billing Administration -

EPIC

CPC -

AAPC

Diploma -

Orange Park High School

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