GINA TORRES
Application Analyst II
ATTLEBORO,MA
Summary
Competent Applications Analyst with over 23 years' experience in the information technology field. Proficient in implementing new and current applications and providing swift resolutions. Competent in identifying problems an assessing potential solutions. Simplifies complex topics and processes to make technical interactions less intimidating for average users. Strong analytical skills with effective communication and leadership skills.
Overview
20
20
years of professional experience
4
4
years of post-secondary education
Work History
Application Analyst II
Coastal1 Credit Union
Pawtucket, RI
01.2022 - Current
- Lead and assist in all technical business line application upgrades and new projects implementations.
- Collaborate with business line, vendors and other team members to evaluate and recommend solutions to complex problems and requests.
- Support end user with all business line application issues and processes of resolution.
- Assist in identifying gaps between business line needs and application capabilities and recommend action steps.
- Support and manage core processing system for daily, end of day and end of month processing.
- Analyze existing systems and databases and recommended enhancements to solve business line needs.
- Collaborate with upper management to drive strategy and implement new processes.
- Maintain relationships with all business line leaders to ensure all needs are met.
IT Manager
Coastal1 Credit Union
Pawtucket, RI
09.2004 - 10.2017
- Wrote policy, procedure and manuals governing internal IT use.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Managed IT team and act as the primary point of contact relating to all network services and administration issues as well as a liaison between IT staff and VP/IT.
- Maintained and monitored necessary support levels by assigning work as necessary and/or working with rest of the IT team.
- Provided technical expertise in support of Windows operating systems, Active Directory, Domain and VOIP phone systems.
- Assisted with planning, purchasing, training, installations, testing and management of technology systems.
IT Support Specialist I &II
Coastal1 Credit Union
Pawtucket, RI
01.2000 - 09.2004
- Answered all incoming internal support calls and emails and ensure they are logged in the helpdesk database.
- Assisted in the network administration of the Credit Union’s WAN by recommending enhancements, maintaining daily backups and performing continuous preventative maintenance of all network servers, routers and PCs.
- Assisted in managing departmental software installations or upgrades with the third party vendors to their completion, as well as, train other IT department staff and document or revise the procedures.
- Maintained network security by regularly reviewing required logs and reporting any issues.
- Maintained the integrity of all SQL databases assuring backups are completed and server hardware resources are sufficient at all times.
- Maintained, installed and troubleshooted all PCs and related peripheral equipment as well as any departmental or general software issues.
- Resolved software and hardware issues by working with related vendors.
- Controlled and maintained a continued inventory of all PC based equipment.
- Maintained and update the Credit Union’s Intranet or other web servers as necessary.
- Assisted with the duties of other IT Support Specialists and the Network Administrator in his/her absence as necessary.
- Complete other IT related duties as assigned.
Help Desk Coordinator
Hasbro
Pawtucket, RI
06.1998 - 01.2000
- Provided basic end-user troubleshooting and desktop support.
- Patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
Education
Bachelor of Science - Management Information Systems
University of Rhode Island
Kingston, RI 09.1995 - 05.1999
Skills
Application Analysis
Timeline
Application Analyst II
Coastal1 Credit Union
01.2022 - Current
IT Manager
Coastal1 Credit Union
09.2004 - 10.2017
IT Support Specialist I &II
Coastal1 Credit Union
01.2000 - 09.2004
Help Desk Coordinator
Hasbro
06.1998 - 01.2000
Bachelor of Science - Management Information Systems
University of Rhode Island
09.1995 - 05.1999
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