Diana Lam

Tier II Application Analyst, October, 2023 - current

• Assisted in identifying gaps between business requirements and application capabilities and recommend action steps.
• Provided training to clients in use of electronic medical record systems and applications.
• Trained staff on proper use of systems and conducted orientation seminars.
• Stays current on all software releases, enhancements, and reported issues

Tier 1 Application Analyst- March 2022 to Sept 2023

• Performed troubleshooting, maintenance and optimization of electronic medical record applications.
• Documented clients' issues and processes of resolution.
• Created user accounts and managed access control.
• Utilized ticketing system to track customer requests and prioritize urgent needs.
• Communicated with clients to verify roots and causes of computer problems.

• Generated medical reports on patient admissions, treatment and discharge for disbursement to various departments.

• Assisted in training new staff on medical record processing and filing procedures.
• Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.

• Proven ability to learn quickly and adapt to new situations.
• Organized medical records by assembling 200+ pages of all paper-based data on discharged patients to be equipped for coding and billing.