GISEL AYMEE MILIAN SEPULVEDA
Elizabeth,USA
Summary
Professional banking specialist with proven expertise in financial services, client relationship management, and sales strategies. Adept at fostering collaborative team environments and delivering impactful results. Skilled in financial advising, account management, and cross-selling, with strong adaptability to evolving client needs. Known for reliability and effective communication.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Relationship Banker
Bank of America
West Orange, NJ
03.2025 - Current
- Cultivated strong client relationships through personalized financial advice and service excellence.
- Analyzed customer banking needs to recommend appropriate products and services.
- Streamlined account opening processes, enhancing efficiency and client satisfaction.
- Mentored junior bankers on compliance protocols and sales strategies to improve team performance.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Assisted customers with completing required forms for opening and closing bank accounts.
Substitute Teacher
ESS
Union, NJ
09.2024 - 03.2025
- Restocked teaching materials and supplies to maintain optimum inventory.
- Incorporated current events into curriculum topics in order to develop global awareness among students.
- Utilized positive reinforcement techniques such as praise and rewards to motivate students.
- Managed classroom environment, helping students learn in absence of regular teachers.
Sales Representative
Jas
Elizabeth, NJ
04.2023 - 08.2024
- Estimated quantity and cost of merchandise required to complete customers' projects.
- Generated new leads through cold-calling, networking, and referrals.
- Trained sales team members on company procedures and standards.
- Negotiated contracts with vendors to achieve cost savings objectives.
Manager
Amazon
Avenel, NJ
06.2022 - 04.2023
- Counseled and disciplined employees, driving performance improvement.
- Conducted monthly meetings to create business plans to drive successful monthly business.
- Enforced work practices and procedures to reduce workplace safety and health hazards.
Customer Service Manager
Manhattan Comfort
Dayton, NJ
06.2020 - 07.2022
- Reviewed monthly financial results with partners to identify opportunities to improve profitability.
- Developed customer service surveys to measure customer satisfaction.
- Interacted with customers to quickly handle escalated queries and complaints.
Education
Doctor of Architecture (D.Arch.) - Architecture
Ucateci
Dominican RepublicSkills
- Verbal and written communication
- Classroom Management
- Behavior Management
- Health and Safety Knowledge
- Group and individual instruction
- Classroom Organization
- Customer Service-oriented
- Financial services
- Money handling
- Financial planning
- Banking
Certification
- Ess Substitute teacher
- Notary of New Jersey
LANGUAGES
Spanish - Native
English - Fluent
ADDITIONAL INFORMATION
- Services Provided: General Evaluation, Grade Evaluation, Comprehensive Evaluation, Translation.
- Quality Control: All evaluations issued by this office have received final approval.
- Status of Documents: Types of documents that may be accepted include original documents, official documents, certified copies, electronic files.
- Grade Scales Used: For grade conversion and for the calculation of the G.P.A.
- Outcome / Comparability of Study: Due to the differences between U.S. and foreign education systems.
- Further Review of Completed Files: Academic Evaluation Services, Inc. guarantees the professionalism and integrity of its procedure.
- Professional Membership: NACES, TAICEP, NAFSA, GDN, EAIE, FAIE.
Timeline
Relationship Banker
Bank of America
03.2025 - Current
Substitute Teacher
ESS
09.2024 - 03.2025
Sales Representative
Jas
04.2023 - 08.2024
Manager
Amazon
06.2022 - 04.2023
Customer Service Manager
Manhattan Comfort
06.2020 - 07.2022
Doctor of Architecture (D.Arch.) - Architecture
Ucateci