Gisel Martinez Inoa
Clinical Assistant
Windham,CT
Summary
Reliable and clinical assistant with a proven track record of providing hands-on assistance to physicians and nurses, ensuring smooth operations at the front desk. Passionate professional with exemplary talents in taking health histories and keeping patients calm during stressful situations. Strong communication, time management, and collaboration skills have allowed for excellence in patient care, administrative tasks, and clinical support. Extensive knowledge of medical terminology and patient record management consistently ensures efficient operations. Demonstrated ability to effectively communicate and collaborate within multidisciplinary healthcare teams. Developed critical patient care and administrative skills in a fast-paced healthcare setting. Seeking to transition into a new field and confident in ability to manage patient interactions and support clinical operations efficiently. Committed to leveraging transferable skills to contribute effectively in a new professional environment.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
1
1
Language
Work History
Clinical Assistant
The Center for Sleep Medicine
Windham, CT
01.2022 - Current
- Takes and records vital signs
- Transcribed phone messages and relayed to appropriate personnel.
- Checked patient insurance, demographic, and health history to keep information current.
- Facilitated communication among healthcare team members by diligently transcribing physician orders into patient charts or EHRs as required.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Maintaining patient data records for evaluation and health insurance purposes
- Managed approximately30 incoming calls, emails and faxes per day from customers.
- Called and faxed pharmacies to submit prescriptions and refills.
- Conducted pre-authorization checks for insurance claims, ensuring timely reimbursements and minimizing denials.
- Collaborated with other healthcare professionals such as nurses and pharmacists to coordinate optimal care plans for patients.
Patient Access Associate
Windham Community Memorial Hospital
Windham, CT
10.2021 - 01.2022
- Collecting information such as patient details, medical history, billing, and insurance information, etc
- Participated in cross-training initiatives, enhancing the team''s ability to provide comprehensive support across various departments within the hospital setting.
- Streamlined patient intake procedures for enhanced efficiency and reduced wait times.
- Achieved prompt resolution of patient account issues through regular follow-ups with billing specialists or insurance representatives when needed.
- Expedited discharges through efficient processing of paperwork and coordinating with relevant departments for bed availability updates.
- Reduced errors in patient registration by meticulously collecting and inputting data into electronic health records.
- Facilitated a smooth billing process by promptly identifying and resolving discrepancies in patient accounts.
- Provided exceptional customer service to patients, addressing concerns and answering questions regarding the admissions process.
Patient Care Technician
Windham Community Memorial Hospital
Windham, CT
04.2018 - 01.2022
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Provided patients and families with emotional support and kindness
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
- Recognized and reported any patient abnormalities or changes in health status to nursing staff
- Take EKG's of patients as well as Bladder scan patients
Certified Nursing Assistant
Mansfield Nursing & Rehab Center
Mansfield, CT
06.2014 - 04.2018
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Promoted personal and co-worker safety
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted continuity of care by accurately and completely communicating to other caregivers the status of patients for which care is provided
- Comforted patients and provided them with reassurance and encouragement
- Administered simple range of motion exercises
- Recognized and reported abnormalities and/or changes in patients' health status to nursing staff
- Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs
- Assisted nurses with cleaning rectal tube, G-tube, J-tube, and regular catheter insertion
- Assisted with transferring residents in and out of wheelchairs and adaptive equipment
Certified Nursing Assistant
St Joseph Living Center
Windham , CT
05.2013 - 06.2014
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Completed and submitted clinical documentation in accordance with agency guidelines
- Directed patients in prescribed range of motion exercises and in the use of braces or artificial limbs
- Provided transportation, assistance and companionship to clients
- Assisted with transferring residents in and out of wheelchairs and adaptive equipment
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted nurses with cleaning rectal tube, G-tube, J-tube, and regular catheter insertion
- Recognized and reported abnormalities and/or changes in patients' health status to nursing staff
Education
Nursing assistant certification -
Quinebaug Valley Community College
Danielson, CT 01.2013 - 05.2013
High School Diploma -
Windham High School
Windham, CT 08.2007 - 06.2010
Certified Billing And Coding Specialist - Medical Billing And Coding
Purdue Global
Indiana 04.2024 - 05.2025
Skills
Certified nursing assistant
Basic life support skills
Proficient in EPIC software
Medical terminology
Knowledgeable in denials/appeals and reviewing EOB’s
Experienced with UB04 billing documentation
Proficient in ICD10, CPT, and HCPCS coding
Attention to detail
Strong organizational abilities
Appointment management
Health insurance verification
Collaborative healthcare teamwork
EHR system management
Accurate data entry
Customer service
Effective multitasking
Effective time management
Verbal and written communication
Critical thinking and problem-solving
Certification
CPR
Personal Information
Authorized To Work: Yes
Internship experience
Medical Billing and Coding Intern| Hartford Healthcare | March 2025 - May 2025
- Verified patient eligibility benefits
- Processed claims and followed up on outstanding payments
- Gained proficiency in ICD-10, CPT, and HCPCS coding guidelines
- Assisted with the review and coding of medical records
Timeline
Certified Billing And Coding Specialist - Medical Billing And Coding
Purdue Global
04.2024 - 05.2025
Clinical Assistant
The Center for Sleep Medicine
01.2022 - Current
Patient Access Associate
Windham Community Memorial Hospital
10.2021 - 01.2022
Patient Care Technician
Windham Community Memorial Hospital
04.2018 - 01.2022
Certified Nursing Assistant
Mansfield Nursing & Rehab Center
06.2014 - 04.2018
Certified Nursing Assistant
St Joseph Living Center
05.2013 - 06.2014
Nursing assistant certification -
Quinebaug Valley Community College
01.2013 - 05.2013
High School Diploma -
Windham High School
08.2007 - 06.2010
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