Gisel Rojas
Atlanta,GA
Summary
Detail-oriented Assistant Manager offers more than 3 year progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking and decision-making skills. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Manager's Assistant
Red Diamond General Services LLC
Groveland, FL
02.2020 - Current
- Organized and scheduled meetings, conferences, travel arrangements, and other administrative activities.
- Provided general administrative support including answering phones, typing letters, reports and memos.
- Processed invoices, purchase orders and expense reports in accordance with company policy.
- Reviewed emails daily to prioritize tasks for the manager's attention.
- Greeted visitors in a professional manner and directed them to appropriate staff members.
- Tracked employee vacation time off requests using specialized software programs.
- Assigned tasks to associates to fit skill level and maximize team performance.
- Helped increase company profitability through customer relationship development, community involvement and marketing campaigns.
Customer Service Representative
Lake County Health Department Community Health Center
Tavares, FL
07.2017 - 02.2020
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
High School Diploma -
Lake Minneola High School
Minneola, FL05-2017
Some College (No Degree) - Dental Assisting
Florida Career College - Miami
Orlando, FLLife Insurance Certification
Primerica
Orlando, FLSome College (No Degree) - Licensed Full Specialist
World of Beauty Academy
Orlando, FLSkills
- Staff Scheduling
- Report Preparation
- Timesheet Processing
- Paperwork Processing
- Store Housekeeping
- Product Branding
- Business Administration
- Promotional Planning
- Conflict Management
- Escalated Customer Support
- Customer Feedback Management
- Sales
- Positive And Professional
- High-Energy Attitude
- Talent Development
- Customer Assistance
- Retail Sales Customer Service
References
References available upon request.
Certification
- Life insurance Certification.
- Full Specialist.
Languages
English
Professional
Spanish
Professional
Timeline
Manager's Assistant
Red Diamond General Services LLC
02.2020 - Current
Customer Service Representative
Lake County Health Department Community Health Center
07.2017 - 02.2020
High School Diploma -
Lake Minneola High School
Some College (No Degree) - Dental Assisting
Florida Career College - Miami
Life Insurance Certification
Primerica
Some College (No Degree) - Licensed Full Specialist
World of Beauty Academy
- Life insurance Certification.
- Full Specialist.
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