Overview
Work History
Education
Skills
Timeline
Generic

Carmen Parks

Lutz,FL

Overview

5
5
years of professional experience

Work History

Remote Dispatcher

Red Diamond Transportation Services LLC
01.2021 - Current
  • Improved response times by efficiently prioritizing and dispatching emergency calls.
  • Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
  • Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.

Server/Host

Mac's Speed Shop
01.2023 - 12.2023
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Dispatcher Office Assistant

Follow Through LLC
02.2019 - 01.2021
  • Improved response times by efficiently prioritizing and dispatching emergency calls.
  • Enhanced communication between field units and office personnel by managing radio transmissions and phone communications.
  • Maintained accurate records of dispatched calls, ensuring thorough documentation for future reference.
  • Contributed to a smooth-running office environment by providing clerical support such as filing, data entry, and document preparation.
  • Monitored real-time GPS tracking of units in the field to optimize routing efficiency during emergency callouts.

Education

High School Diploma -

Saint Petersburg Catholic High School
St Petersburg, FL
06.2006

Skills

  • Dispatch Coordination
  • Schedule Management
  • Work Order Management
  • Customer Relations
  • Data Entry
  • Customer Retention
  • Problem Solving
  • Positive Attitude
  • Customer Service
  • Payment Processing

Timeline

Server/Host

Mac's Speed Shop
01.2023 - 12.2023

Remote Dispatcher

Red Diamond Transportation Services LLC
01.2021 - Current

Dispatcher Office Assistant

Follow Through LLC
02.2019 - 01.2021

High School Diploma -

Saint Petersburg Catholic High School

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Carmen Parks