Cindy Hidalgo
Lindenhurst,NY
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills while facilitating company growth.
Overview
10
10
years of professional experience
Work History
Commercial Loan Operations Associate
Signature Bank acquired by Flagstar Bank, N.A
Hicksville , NY
2021.11 - Current
- Ensured compliance with applicable laws and regulations pertaining to consumer lending practices.
- Conducted analysis of financial risks and identified areas of potential exposure.
- Reviewed legal documents such as appraisals, title searches, surveys., prior to closing the loan.
- Provide support to all bank lending units, most commonly Asset Based Lending (ABL) and C&I.
- Build and/or convert new loans as per the loan documents.
- Review loans against their respective documents to ensure quality control of the terms stated and ensure efficiency and all controls are secured.
- Assist other departments and/or management on special project tasks
- Process commercial loan funding including documentation review, quality control and funds transfer in accordance with established Bank policies and procedures.
Personal Banker
Citibank
Lindenhurst , NY
2017.11 - 2021.11
- Accurately identified red flags and suspicious activities and filed the appropriate reports as needed (SAR/UAR).
- Conducted periodic reviews of customer accounts to ensure compliance with AML regulations.
- Open and manage Estate, Trust & POA accounts for clients.
- Identified any fraudulent activity and suspicious red flags during account opening, during maintenance, and any banker/teller transactions.
- Accurately collected and reconciled all required KYC/EDD information from clients during account opening and remediation.
- Take ownership of the client experience including on-boarding and resolve service issues as appropriate through follow-up from self and other Citi resources following client transactions.
- Performed risk assessments to identify areas of non-compliance and potential risks.
Personal Banker
TD Bank
Bay Shore , NY
2016.04 - 2017.11
- Making outbound sales calls and answering calls during busy hours.
- Meet with customers and prospects and develop understanding of other financial objectives and needs.
- Cross-sell products to provide multi-services for customers and makes referrals to partners.
- Take residential mortgage loan applications and personal loans.
- Open and manage Estate, Trust & POA accounts for clients.
Teller
Georgia's Own Credit Union
Tucker , GA
2015.08 - 2016.03
- Cash checks, make withdrawals, cash advances, deposits and loan or credit card payments and advances, transfers, issue savings and cashier's checks, redeem savings bonds, cash balancing.
- Process payroll changes, cross-sell to educate members about the Credit Union services.
- Execute Credit Union policies and procedures in order to efficiently handle direct problems complaints, and special situations, file maintain data.
Personal Banker/Teller
Best Bank
Loganville , GA
2014.03 - 2015.08
- Ability to introduce new products and service to new as well as existing customers and willingness to ask for Referrals.
- Ability to work with cash on our teller lines to accurately count, add and handle currency.
- Handling money, securing customer approval and placing product orders.
- Conducting needs-based consultative sales discussions in both, teller lines and in store, to introduce Guaranty Bank's products and services.
Education
Associate of Applied Science - Criminal Justice
Suffolk County Community College
Brentwood, NYHigh School Equivalency -
Long Island Educational Opportunity Center
Farmingdale, NYSkills
- Microsoft Excel, Word and PowerPoint
- Quality Control
- Compliance Training
- Fluent in Spanish
- Continuous development
- Corporate Audits
- Risk Level Determination
- Data Tracking and Analysis
- Attention to Detail
- Verbal and Written Communication
- Documentation Research
Timeline
Commercial Loan Operations Associate
Signature Bank acquired by Flagstar Bank, N.A
2021.11 - Current
Personal Banker
Citibank
2017.11 - 2021.11
Personal Banker
TD Bank
2016.04 - 2017.11
Teller
Georgia's Own Credit Union
2015.08 - 2016.03
Personal Banker/Teller
Best Bank
2014.03 - 2015.08
Associate of Applied Science - Criminal Justice
Suffolk County Community College
High School Equivalency -
Long Island Educational Opportunity Center
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