Gisela Lopez
Hempstead
Summary
Detail-oriented Security Aide with expertise in surveillance monitoring, safety inspections, and emergency response. Proven ability to ensure safety compliance and proactive incident reporting.
Overview
1
1
Certification
25
25
years of professional experience
Work History
Security Aide
Hempstead Public Schools
Hempstead
10.2025 - Current
- Monitored school premises to ensure safety and compliance with policies.
- Assisted in emergency response drills and safety training for staff and students.
- Conducted routine inspections of facilities to identify potential security risks.
- Supported staff in managing student behavior and conflict resolution strategies.
- Documented incidents and maintained accurate reports for administrative review.
- Tracked visitors entering and exiting the facility using visitor logs and ID verification processes.
- Performed daily patrols of assigned areas to ensure safety and security protocols were being followed.
- Worked closely with management on developing strategies for improving site security measures.
- Conducted regular inspections of locks, doors, windows, and other entry points for potential vulnerabilities.
- Participated in training sessions on topics such as active shooter response, workplace violence prevention.
- Provided friendly and professional assistance to employees, and visitors.
- Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
- Patrolled crowds during events to preserve order and promote security.
- Identified suspicious activity to determine appropriate response.
- Maintained high levels of alertness throughout shifts.
- Monitored security cameras to identify and respond to suspicious activity.
- Adhered to daily patrol schedules to support consistent security presence throughout property.
- Identified prohibited items during inspections of personal belongings.
- Operated x-ray and body scanning equipment to prevent prohibited items from being carried onto premises.
- Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
School Safety Agent
New York Police Department
New York
06.2012 - 12.2025
- Greeted visitors upon entry into the building and ensured they were properly registered before being allowed onto campus grounds.
- Conducted daily safety inspections of school grounds and buildings.
- Monitored student behavior to uphold school rules and regulations, fostering a positive learning environment.
- Assisted in the development and implementation of emergency procedures.
- Enforced security measures at all times on campus property.
- Responded to incidents involving physical confrontations or threats of violence.
- Investigated reports of bullying, harassment, vandalism, theft, and other suspicious activities.
- Oversaw student arrival and departure, ensuring safe transitions and adherence to school policies.
- Maintained records of all security-related incidents including written reports and incident logs.
- Coordinated with local law enforcement agencies for additional support during emergencies.
- Ensured safety of students, faculty, and visitors through proactive monitoring and enforcement of safety protocols.
- Utilized scanning and metal detection equipment to eliminate possession of weapons.
- Patrolled buildings and premises to report unsafe behavior or conditions.
- Responded to needs for medical services while on campus.
- Enforced truancy and delinquency regulations.
- Operated x-ray and body scanning equipment to prevent prohibited items from being carried onto premises.
- Explained security protocols to employees and guests to promote readiness for emergency situations.
- Provided friendly and professional assistance to employees, visitors and customers.
- Reviewed guest identification and employee credentials to authorize entry onto premises.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Monitored security cameras to identify and respond to suspicious activity.
- Patrolled crowds during events to preserve order and promote security.
- Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
- Administered first aid for minor medical situations and contacted paramedics for medical emergencies.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Handled incoming calls and directed them to the appropriate departments, ensuring efficient communication. while providing information or transferring callers to appropriate personnel.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Developed project plans for various tasks assigned by upper management.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Provided secretarial and office management support while building cooperative working relationships.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
Member Service Representative
Prospect Park YMCA
Brooklyn
11.2010 - 06.2012
- Greeted customers in a friendly and professional manner.
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Answered incoming calls regarding membership benefits and services.
- Maintained accurate records of member interactions and transactions.
- Adhered to all applicable policies, procedures, regulations, and laws.
- Performed cash handling duties such as deposits and withdrawals for members' accounts.
- Verified identity information on new accounts using established procedures.
- Provided guidance to members on how best to use products or services offered by the organization.
- Participated in team meetings to discuss customer service strategies and goals.
- Answered member questions about products and services.
- Resolved customer conflicts and challenging situations by remaining calm and utilizing internal knowledgebases for effective solutions.
- Helped members resolve account problems and navigate internal systems to handle routine needs.
- Strengthened member relationships through consistent delivery of excellent service in every interaction.
- Presented and explained services and products to meet member needs.
- Met goals for member experience, transaction accuracy, and product cross-sell, contributing to consistent growth.
- Offered exceptional customer service to differentiate and promote company brand.
- Managed incoming calls for new member registrations and service cancellations.
- Completed transactions for membership renewals and extensions.
- Updated databases with new and modified customer data.
- Supported sales team members to drive growth and development.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Promoted available products and services to customers during service, account management and order calls.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Prevented key account losses by researching discrepancies and correcting problems.
Member Service Representative
Long Island City YMCA
Long Island City
04.2005 - 06.2009
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Answered incoming calls regarding membership benefits and services.
- Maintained accurate records of member interactions and transactions.
- Adhered to all applicable policies, procedures, regulations, and laws.
- Performed cash handling duties such as deposits and withdrawals for members' accounts.
- Verified identity information on new accounts using established procedures.
- Provided guidance to members on how best to use products or services offered by the organization.
- Participated in team meetings to discuss customer service strategies and goals.
- Resolved customer conflicts and challenging situations by remaining calm and utilizing internal knowledgebases to develop effective solutions.
- Helped members resolve account problems and navigate internal systems to handle routine needs.
- Strengthened member relationships by delivering exceptional service in every interaction.
- Presented and explained services and products to meet member needs.
- Achieved goals for member experience, transaction accuracy and product cross-sell, resulting in consistent growth.
- Offered exceptional customer service to differentiate and promote company brand.
- Handled calls for new sign-ups, service cancellations and cross-selling opportunities.
- Completed transactions for membership renewals and extensions.
- Supported sales team members to drive growth and development.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Presented available products and services to customers during service and account management interactions to meet their needs.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Prevented key account losses by researching discrepancies and correcting problems.
Library Volunteer
Queens Library
Woodside
01.2002 - 06.2002
- Conducted engaging storytime sessions for children, promoting literacy and a love for reading.
- Assisted patrons in locating books and resources, enhancing their library experience and satisfaction.
- Greeted visitors at circulation desk, providing information on library services to enhance user experience.
- Managed circulation of library materials to ensure efficient checkout and return process.
- Assisted patrons with library card registration and borrowing books.
- Processed returned items, checked for damages, and updated records in the system.
- Organized and shelved materials according to library standards.
- Worked alongside library staff to shelve books and organize collections.
- Assisted with cataloging books using established classification systems.
- Scanned documents into digital formats.
Education
Associate of Applied Science - Business Administration
LaGuardia Community College of The City University of New York
Long Island City, NYHigh School Diploma -
Forest Hills High School
Skills
- Communication
- Leadership
- Teamwork
- Interpersonal
- Learning/adaptability
- Organizational
- Computer
- Problem solving
- Open-mindedness
- Strong work ethic
- Punctuality
- Emergency response
- Surveillance monitoring
- Safety inspections
- Incident reporting
- Professional conduct
- First aid training
- Baggage screening
- CCTV monitoring
- Metal detector operation
- Identification verification
- Security equipment maintenance
- Security screenings
Certification
NYS Security Guard License
Languages
Spanish
Native/ Bilingual
Timeline
Security Aide
Hempstead Public Schools
10.2025 - Current
School Safety Agent
New York Police Department
06.2012 - 12.2025
Member Service Representative
Prospect Park YMCA
11.2010 - 06.2012
Member Service Representative
Long Island City YMCA
04.2005 - 06.2009
Library Volunteer
Queens Library
01.2002 - 06.2002
High School Diploma -
Forest Hills High School
Associate of Applied Science - Business Administration
LaGuardia Community College of The City University of New York