Gisela Maiwald
Firestone,CO
Summary
Proven track record in enhancing customer satisfaction and streamlining transaction processes at Wells Fargo, showcasing exceptional cash handling and fraud detection abilities. Excelled in maintaining confidentiality, fostering employee engagement, and leading by example with professionalism. Demonstrated a strong work ethic and excellent time management, contributing significantly to team success and operational efficiency.
Overview
24
24
years of professional experience
Work History
Bank Teller
Wells Fargo
10.2023 - 04.2024
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Patient Access Representative
Sanford Health
02.2022 - 05.2023
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
Debit Card Fraud Manager
Wells Fargo
04.2000 - 04.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Education
High School Diploma - Accounting And Finance
Washington High School
Sioux Falls, SD05.1974
Skills
- Professionalism and Courtesy
- Money Handling
- Deposit and withdrawal management
- Cash counting
- Transaction Processing
- Cash handling expertise
- Data Entry Efficiency
- Transaction processing accuracy
- Fraud Detection Abilities
- Strong Work Ethic
- Excellent time management skills
- Cash handling and management
Timeline
Bank Teller
Wells Fargo
10.2023 - 04.2024
Patient Access Representative
Sanford Health
02.2022 - 05.2023
Debit Card Fraud Manager
Wells Fargo
04.2000 - 04.2021
High School Diploma - Accounting And Finance
Washington High School
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