Summary
Overview
Work History
Education
Skills
Timeline
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Gisela Miller

New York,NY

Summary

Skilled Lifeguard consistently remains calm and focused in stressful environments. Talented in swim instruction for all ages. Committed to promoting safety in and around large bodies of water. Certified in First Aid/CPR/AED.

Overview

1
1
year of professional experience

Work History

Lifeguard

DRD Pools
05.2023 - Current
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Provided friendly customer service to guests and addressed concerns.
  • Monitored safety of guests in and around swimming pool.
  • Attentively monitored swimmers to identify distress.
  • Responded to emergency situations in a timely, efficient manner.
  • Educated patrons on safety protocols and enforced safety rules.
  • Demonstrated rescue techniques and provided first aid in emergency situations.
  • Cleared pool areas of debris and hazardous objects to increase safety.
  • Performed regular maintenance of pool equipment and life-saving equipment to keep in good working order.

Head Hostess

Kobe Japanese Steak And Seafood House
02.2023 - 07.2023
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Alerted servers, and managers of large groups and prepared seating.
  • Took to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Lead and was in charge of the rest of the hosts

Education

High School Diploma -

Perry Hall High School
Baltimore, MD
06.2023

Skills

  • Threat Assessment
  • Coordination
  • Emergency Repair
  • Emergency Awareness
  • Crisis Intervention
  • People Skills
  • To-Go Order Preparation
  • Check Payment Processing
  • Front- and Back-Of-House Coordination
  • Cleaning and Sanitation
  • Hospitality Service Expertise

Timeline

Lifeguard

DRD Pools
05.2023 - Current

Head Hostess

Kobe Japanese Steak And Seafood House
02.2023 - 07.2023

High School Diploma -

Perry Hall High School

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Gisela Miller