Gisela Mojica

Answer client calls and respond to inquiries.
Greet and direct individuals arriving at the office.
Assist with completing applications and forms.
Schedule appointments with social workers or other specialists.
Update client information in the system.
Explain program requirements and the application process.
Follow up on cases and refer inquiries to the appropriate department.
Maintain the confidentiality of family information.

Excellent customer service.
Clear and professional communication.
Empathy and patience.
Organization and attention to detail.
Proficiency with computers and office systems.
Problem-solving skills.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness, and willingness to help wherever needed.

• Handle calls, emails, or messages from customers.
  Explain policy coverage, payments, and terms.
  Assist with making payments or updating customer information.
  Resolve policy-related issues or route cases to the appropriate department.
  Assist in reporting claims and tracking claim status.
  Provide basic quotes or transfer inquiries to a sales agent when necessary.
  Maintain a friendly, professional, and solution-oriented approach.
• Good customer service.
  Communication in English (and Spanish, if it is a bilingual position).
  Proficiency with computers and office software.
  Ability to solve problems and work under pressure.
  Organization and attention to detail.

• Receive and organize merchandise arriving at the warehouse.
  Pick products purchased by customers.
  Correctly pack orders.
  Label and prepare packages for shipment.
  Check that products are correct and undamaged.
  Keep the warehouse clean and organized.
  Work as a team to meet daily order targets.

• Sell
  
  furniture, appliances, and electronics.
  Assist customers in choosing the right product and closing the sale.
  Seek out new customers through calls or marketing strategies.
  Process payments and renewals for lease or purchase agreements.
  Supervise and support the sales team.
  Keep the store clean, organized, and ensure products are well-displayed.
  Assist with deliveries if necessary.
  Work to meet the store's sales targets.
• Good customer service.
  Ease of selling.
  Leadership and teamwork.
  Effective communication.
  Organization and problem-solving skills.

• Supervise and support cashiers during the shift.
  Approve returns, discounts, and certain special transactions.
  Troubleshoot register issues and provide change when necessary.
  Coordinate cashier breaks and schedules.
  Supervise the self-checkout area.
  Resolve customer complaints or issues.
  Train new cashiers and answer their questions.
  Ensure store policies are followed to prevent errors or losses.

• Handle and resolve customer complaints; Efficiently perform administrative duties, such as, answering multi-phone line, greet patients, schedule appointments and process information; Arrange and coordinate service for patients, including, Access, Food Stamps, Medicaid, Housing and other related resources; Assist patients with appointments and coordination of benefits.

• Care for and supervise children to ensure their safety.
  Plan and conduct age-appropriate educational activities.
  Teach through games, songs, stories, crafts, and other activities.
  Help children develop social, emotional, and learning skills.
  Supervise mealtime, naptime, and daily routines.
  Observe children's progress and share information with parents.
  Guide and support classroom assistants.
  Keep the classroom clean and organized, and follow safety guidelines.
• Passion for working with children.
  Patience and good communication skills.
  Organization and leadership.
  Problem-solving ability.
  Teamwork.

• Provided prompt, efficient, courteous and friendly vehicle care and delivery to all valet customers of the facility; Greeted each customer in a friendly and professional manner; Accurately and promptly processed valet tickets according to operating procedures; Operated, parks and retrieved guests' vehicles in a safe but efficient manner; Organized and planned weekly schedules; Cooperated with all team members to provide the best possible service to all internal and external guests; Communicated professionally at all times with guests, the client and my teammates.