Wendy M Casey
Long Beach,CA
Summary
Professional administrative specialist with proven track record in managing office operations efficiently. Strong focus on team collaboration, problem-solving, and delivering results under shifting demands. Skilled in scheduling, document management, and communication. Known for reliability, adaptability, and maintaining high standards.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Secretary-Contractor Citadel Federal Solutions LLC
Tibor Rubin Medical Center-VA Healthcare
Long Beach
12.2025 - Current
- Secretary in Health Administration Services
- Serve as the point of contact for the Chief of HAS, liaising with other departments as needed.
- Support inter-departmental communication and coordination to ensure smooth operations
- Managed requests for information and resolved various administrative inquiries both from within and outside the organization.
- Reviewed all outgoing correspondence and reports for proper format, mathematical accuracy, correct grammatical content, and necessary coordination of facts.
- Coordinated for appropriate staff to attend meetings in the absence of the service chief and deputy chief as needed.
- Maintained current personnel listing of employee emergency contact information and updated the emergency cascade callback rosters, distributing the listing to appropriate personnel.
- Managed office supplies by developing and managing inventory, adjusting volumes based on usage rates and customer needs.
- Maintained confidential patient records using electronic health record systems.
Clerk III
Kaiser Permanente- Home Health
06.2023 - 11.2025
- Processing Home Health, Hospice and Palliative Care referrals
- Check insurance benefits.
- Outbound patient calls.
- Outbound agency calls SNF'S and Hospitals.
- Performs general filing duties including sorting and filing materials, correspondence, records, business forms or other materials according to an alpha, numeric, date, subject or color-coded system.
- Proofreads documents, completes forms, and performs basic mail distribution activities.
- Counts documents, materials, etc., and groups into batches; tabulates batch totals.
- Reviews content of documents to determine correct filing.
- Checks manual files for duplicate, missing or misfiled items.
- Destroys documents according to guidelines.
- Sets up manual filing systems.
- Coordinated scheduling of home health visits to optimize resource allocation and improve service delivery.
Call Center- Client Bill Specialist
Xifin Inc. (Call center)
09.2020 - 06.2023
- Taking about 80 to 100 calls' daily talking to Clients, patients, and sales representatives.
- Verifying and troubleshooting insurance eligibility and patient demographics.
- Phone calls to clients, patients, and/or insurance carriers for error resolution.
- Review system eligibility responses and escalate accordingly.
- High level of Customer Service, internal and external communication
- Preparing, reviewing, and transmitting claims using XIFIN billing software, including electronic and paper claim processing.
- Provide exceptional customer service and professionalism on every call.
- Document patient accounts accurately and professionally in alignment with department standards.
- Analyzed call center performance metrics to identify efficiency improvement areas.
Medical Biller
Tarzana Treatment Centers – Residential Treatment Center
05.2017 - 08.2020
- Ensured provider billing, group billing submitted in a timely manner.
- Ensured that all ASAM'S are uploaded into Avatar system in a timely manner.
- Tracking of ASAM'S as needed for Intake Department.
- Back-up for the receptionist – call center coverage.
- Open and close all DMH Files
- Audit Charts- Clinical Services
- Reviewed and corrected claim discrepancies, enhancing accuracy of submissions.
Data Specialist
Exodus
06.2013 - 03.2017
- Ensured provider billing and claims payment compliance. Audited claims payment history in accordance with contract/claims policies and procedures.
- Collected on unpaid balances, appealed claims that were denied.
- POS inquiries, UMDAP updates, enrolled and dis-enrolled members in the IS system.
- Other duties included submitting/calling of daily prescription requests to various pharmacies in a timely manner.
- Developed and maintained data management systems to enhance accuracy and accessibility of information.
Education
Medical Billing And Coding
Long Beach City College
Long Beach, CASkills
- Medical Terminology, ICD-9, ICD-10 CPT Codes
- Computer Applications: Epic Health connect, Office 365, Outlook, Word, Excel, various billing systems and Claim Gear application
- Customer service
- Verbal and written communication
- Office administration
- Organization
- Payroll administration
- Mail distribution
- Inventory purchasing
- Meeting coordination
- Supply restocking
Certification
- Certified Medical Billing And Coding
Timeline
Secretary-Contractor Citadel Federal Solutions LLC
Tibor Rubin Medical Center-VA Healthcare
12.2025 - Current
Clerk III
Kaiser Permanente- Home Health
06.2023 - 11.2025
Call Center- Client Bill Specialist
Xifin Inc. (Call center)
09.2020 - 06.2023
Medical Biller
Tarzana Treatment Centers – Residential Treatment Center
05.2017 - 08.2020
Data Specialist
Exodus
06.2013 - 03.2017
Medical Billing And Coding
Long Beach City College