Summary

Overview

Work History

Education

Skills

Languages

Timeline

Gisela Montalvo Rivera

Trujillo Alto

Summary

Healthcare administrative professional with over 7+ years of experience supporting clinical operations, patient coordination, and medical records management. Recognized for improving workflow efficiency, maintaining accurate documentation, and delivering excellent patient service in fast-paced environments. Results-oriented Customer Service Professional effective at uncovering customer needs, finding solutions and handling objections. Top performer with consistent track record of meeting and exceeding goals. Dedicated Sales professional with history of success achieving customer satisfaction, retention and referrals through continuous provision of top quality service. Blending strong analytical and communication skills to identify and address individual client needs, recommending and effectively promoting products in alignment with preferences. Strategically driving full sales lifecycles, overseeing efforts of teams across high-traffic retail environments.

Overview

years of professional experience

Work History

Administrative Assistant / Nurse Station Supervisor

Encompass Health

San Juan, Puerto Rico

08.2017 - Current

Responded to and resolved diverse patient issues with speedy and knowledgeable assistance.
Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
Monitored and communicated patient dietary plans to carry out physician orders and prevent errors.
Moving patients to appointments or other hospitals.
Answered unit calls and took messages for healthcare staff to maximize team productivity.
Prepared admissions charts and scanned records. Kept reception area clean and neat to give visitors positive first impression.
Provide training to new employees.
Staff schedule coordinator.
Experienced in using MEDITECH portal for patient records management, admissions, and data entry.

Special Services

Home Depot

Bayamón, Puerto Rico

08.2020 - 01.2021

Ringing up customer purchases in your designated coverage area.
Answering any questions customers may have and making proactive recommendations.
Informing customer of additional services, like extended warranty coverage.
Participating in ongoing training that pertains to your area of the store.
(Temporary Job)

Floor Associate

Pep Boys

Trujillo Alto, Puerto Rico

11.2019 - 03.2020

Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
Greeted customers, helped locate merchandise and suggested suitable options.
Displayed merchandise by arranging in appealing and orderly way to boost sales.

Shift Supervisor

CVS Pharmacy

San Juan, Puerto Rico

08.2010 - 09.2015

Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
Responded to and resolved customer questions and concerns.
Worked with team members to improve performance and implement training updates.
Helped store management meet standards of service and quality in daily operations.
Applied security, safety and loss prevention strategies during shifts.
Completed store opening and closing procedures, including setting up registers and checking products.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Eliminated customer service issues by quickly resolving disputes and correcting problems.

Education

Associate of Science - Photography and Communications

Interamerican University

Bayamón

05-2009

Associate of Arts - Hotel and Tourism

National University College