Gisela Vela

• Worked closely with shift manager to solve problems and handle customer concerns
• Performed cash, card and check transactions to complete customer purchases
• Cultivated warm relationships with regular customers
• Explained menu items and suggested appropriate options for food allergy concerns
• Elevated customer satisfaction through followup and enthusiastic customer service
• Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
• Completed table resets by wiping down surfaces and refilling condiments
• Organized and replenished supplies at food stations to optimize team performance
• Greeted incoming guests and managed accurate seating based on customer desires and server loads
• Kept register accurate through correct billing, payment processing and cash management practices
• Conferred with cooks to produce accurate orders, verifying accuracy prior to delivery
• Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods
• Trained and developed new sales team associates in products, selling techniques and company procedures.

• Greet client and direct them to shampooing station.
• Arrange for towel to be placed on their neck to make them more comfortable.
• Place protective garment over patron to keep their clothes dry.
• Run water.
• Test water to ensure it's not too hot or cold.
• Wet client's hair thoroughly until hair is completely saturated.
• Consult client to determine which shampoo is appropriate.

Answering phone calls

• Performed cash, card and check transactions to complete customer purchases
• Operated cash registers to record transaction accurately and efficiently
• Maintained store knowledge of store promotions
• Fast paced services taking LAR-escrow accounts or other Lowes credit as well opening up to 120 consumer credits and I’m number one of opening business credits in the store
• Quickly learned new skills and apply them to daily tasks, improving efficiency and productivity
• Customer service work from exchanging, returns and price adjustments know how to add merchandise , online orders, pick up laters and cull packs, remove and authorize buyers, quotation and much more
• Proficient in computer programs and data entry
• I take payments over the phone (phone sales)
• Know both systems that Lowes has
• Bilingual can read and write in English and Spanish
• Helped customers complete purchases, locate items , join business accounts and rewards programs
• Had trained new employees cashiers, specialists and head cashiers at the pro desk
• Translation to customers and employees
• Cashier of the month
• Work closely with pro specialists and Head cashiers.

• Handling queries and complaints via phone, email and general correspondence
• Transferring calls as necessary
• Taking and ensuring messages are passed to the appropriate staff member in time
• Setting up appointments
• Handling transcription, printing, photocopying and faxing
• Calling in prescriptions

• Restocked and organized merchandise
• Cycle count
• Answer questions about store policies and addressed customers concerns
• Greet customers, built a relationship
• Worked closely with shift manager to solve problems and handle customers
• Promoted customer loyalty and delivering friendly service and knowledgeable assistance
• Provided positive first impressions to welcome existing customers , new and potential customers.

• Increased brand awareness through event marketing demonstrations, sales and brand promotion
• Communicated product information with confidence and educated consumers about the company
• Engaged, befriended customers to deliver amazing shopping experience
• Show understanding of customer’s style and preferences when offering product advice.

• Obtained client medical history, medication information, symptoms and allergies
• Collected and documented patient medical information such as blood pressure and weight
• Mentored and coached to improve performance and interactions with residents
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives
• Cared for residents in assisted living facility and delivered high-quality support to meet needs.

• Increased sales by offering advice on purchases and promoting additional products
• Achieved monthly sales goals by promoting product benefits and enrolling new clients
• Retained excellent client satisfaction ratings through outstanding service delivery
• Trained and mentored new sales representatives
• Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements
• Developed and delivered engaging sales presentations to convey product benefits
• Organized sales paperwork, presented proposals and finalized contracts.