Microsoft Office Suites
Gisela Lugardo-Lopez
Human Resources Specialist
Miami,FL
Summary
Responsible HR Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices.
Overview
7
7
years of professional experience
2
2
Language
Work History
Student Support Advisor
DeVry Keller Graduate School
11.2022 - 11.2023
- I strategically managed an advising caseload of undergraduate students, caseload number was variable, depending on incoming class size
- I successfully advised students in areas such as course selection, degree planning, career paths, and graduate school opportunities while maintaining an understanding of the unique challenges faced by DeVry students
- I maintained accurate and up-to-date records on student advising caseloads, using data to inform programmatic and policy decisions
- I collected, analyzed, and interpreted data related to tutoring support, including software efficiency and effectiveness, reports, and general system maintenance
- In collaboration with the DeVry team, developed and maintained training materials and shared user manual and online modules
- This includes partnering with other campus units to provide support and increase the visibility and participation of users
- I took a leading role in the management and maintenance of tutoring initiatives, including supporting departments with the development of customized tutoring support based on the unique needs of each department
- I collaborated with Deans, and the Assistant Deans, Proactive Advising initiatives to help students get re-enrolled and registered back into their courses, while following standard operating procedures and policies.
Human Resources Assistant
Walgreens
01.2021 - 11.2022
- I designed and updated job descriptions
- I successfully sourced potential candidates from various online channels (e.g
- Social media and professional platforms like (LinkedIn, Twitter, Facebook)
- I regularly created recruiting emails to attract passive candidates
- I screened incoming resumes and application forms
- Interviewed candidates (via phone, video and in-person)
- I prepared and distributed assignments and numerical, language and logical reasoning tests
- Advertised job openings on company's careers page, social media, job boards and internally
- I was tasked with providing shortlists of qualified candidates to hiring managers
- Once selected I would send job offer emails and answer queries about compensation and benefits
- As a group we monitored key HR metrics, including time-to-fill, time-to-hire and source of hire
- Quarterly participated in job fairs and host in-house recruitment events
- Would routinely meet and collaborate with managers to identify future hiring needs
- I was chosen as a consultant to new hires to help them transition smoothly with the onboarding process to help create a pleasant first impression, thus improve employee retention down the road.
Customer Service Associate
Walgreens Boots Alliance
08.2021 - 01.2022
- Listened to customers' concerns, issues and questions
- Resolved customers' concerns and answer customers' questions to your best ability
- Maintained a positive attitude and calmly respond to customers' complaints
- Opened new customer accounts
- Attracted customers by promoting the product and company positively, answering questions and addressing concerns as they arise
- Recommended possible products to meet the customers' needs
- Referred issues and questions to managers if necessary
- Prepared and completed customers orders and noted account on customer reports by gathering data collected during customer interactions.
Administrative Legal Assistant
Suburban PI
10.2014 - 01.2015
- Filed court documents and legal pleadings with court clerk on behalf of attorneys.
- Developed positive rapport with counsel assistants promoting collaboration during discovery process leading to smoother negotiations.
- Cultivated a professional office environment by managing reception duties, greeting clients, and fielding phone calls.
- Completed electronic filings, initiated billing statements, and managed firm administrative matters.
- Prepared and drafted correspondence and legal forms to maintain smooth communications.
Education
Bachelor of Science in Human Resource Management -
DeVry University-Chicago
Chicago, IL 12.2018 - 05.2021
Master of Science - Human Resources Management
Keller Graduate School
Chicago, IL 05.2001 -
Certification
SHRM Certified Professional - 04/01/22 to 06/01/25
Software
Salesforce
ProSam
Timeline
Student Support Advisor
DeVry Keller Graduate School
11.2022 - 11.2023
Customer Service Associate
Walgreens Boots Alliance
08.2021 - 01.2022
Human Resources Assistant
Walgreens
01.2021 - 11.2022
Bachelor of Science in Human Resource Management -
DeVry University-Chicago
12.2018 - 05.2021
Administrative Legal Assistant
Suburban PI
10.2014 - 01.2015
Master of Science - Human Resources Management
Keller Graduate School
05.2001 -