Hi, I’m
Toni N. Penn, MBA
Duluth,GA
Summary
Highly organized MBA graduate invested in seeking an opportunity in project management, project coordinator, or financial analyst. Achieved four years of managing projects and budgeting for my non-profit organization. Excelled at DeVry University by driving student success rates and managing complex projects with a keen eye on budgeting and critical thinking. Demonstrated exceptional communication skills and leadership, achieving a 93% persistence rate. Aspiring to develop a more complex background in finance and leadership opportunities.
Overview
6
years of professional experience
Work History
DeVry UniversityDecatur, GA
Student Support Advisor
07.2022 - Current
Job overview
- Facilitated communication between faculty, staff, and students.
- Assisted students weekly academically and through the financial aid cycle.
- Processed and reported financial aid documents that were reported for ISIR verification.
- Discussed balances, payments and account details in full with students.
- Registered over 60 students for courses per semester using BANNER.
- Concluded interviews with each student from onboarding to registration.
- Managed over 50+ cases daily via Salesforce.
- Supported students through the New Student Life Cycle and after graduation.
- Monitored metrics through my IPP portfolio daily keeping values above 90%.
- Maintained over 93% persistence rate against the University.
- Met exceeds 17+ for outreach and completing tasks for each student's portfolio.
- Regulated several CRM systems daily (PowerBi, ProSAM, Canvas, Salesforce, BANNER, Verint, Microsoft Office, Dayforce, TouchNet).
- Completed Grant projects throughout the University.
- Completed Email Text Campaign projects among a group of students.
- Calculated data through Excel spreadsheets to determine outreach consistency and campaign effectiveness.
Boss Mentality LLCDuluth, GA
Founder and Chief Executive Officer
10.2020 - Current
Job overview
- Led and managed the organization day-to-day.
- Consulted with stakeholders regarding different projects, collaborations and future scholarship opportunities.
- Ranked 74% audience engagement for 2024.
- Created Excel spreadsheets for monthly expenses and annual tax returns.
- Managed various social media platforms to promote products and daily content to provide resources to the community.
- Received over 10,000 views on social media becoming eligible for certification.
- Published two books and managed them on large platforms.
- Published a digital recipe book and sold over 45% of the collection in 5 days.
- Managed Shopify, Etsy and SquareSpace storefronts for over 3 years.
- Incorporated a safe space for the community through Life Coaching.
- Maintained budgets through QuickBooks and SquareSpace POC systems.
Colorado Christian UniversityLakewood, CO
Enrollment Counselor
01.2022 - 07.2022
Job overview
- Recruited over 200 adults into various accredited programs weekly.
- Educated adults and early learners about Christianity and their purpose.
- Exceeded over 90% of student success rate per semester through effective communication and ongoing outreach.
- Attended team meetings regularly to discuss new projects that would increase our success rates through the student life cycle.
- Initiated goals for students and requested feedback for improvement to the University.
- Reviewed applications, conducted phone interviews and processed documents promptly for reporting.
- Reported, inputted and collected data from a variety of systems (Filebound, Colleague, Cisco Finesse, InGenius, Self-Service and Salesforce).
American Intercontinental UniversityDunwoody, GA
Admissions Advisor
09.2019 - 12.2021
Job overview
- Completed student life cycle projects through recruitment (enrollment, financial aid, preparing for courses, new student orientation).
- Managed a portfolio of 280 students per semester.
- Conducted tours for new students through the admissions process.
- Calculated New Student Orientation metrics weekly maintaining 96% of students being prepared for courses.
- Engaged in over 40 hours of on-site volunteer work (career fairs, community outreach for scholarship options and weekend employee appreciation events).
- Facilitated open-door policies among departments through the student life cycle.
- Contributed to training new employees through the enrollment process.
- Assisted with application review and system processing.
- Maneuvered through a variety of systems to assist students and handle daily tasks (NICE, Application Processor, CTU Intranet, AIU Intranet, CampusVue, ImageNow, Employee Self-Service).
The Goddard SchoolAlpharetta, GA
Assistant Kindergarten Teacher
01.2019 - 08.2019
Job overview
- Created 26 portfolios each academic year for each student.
- Managed lesson plans, created schedules and orchestrated projects.
- Collaborated with lead teachers regarding projects and student development.
- Attended field trips, on-site festivals and classroom functions.
- Hosted birthday parties and planned field trips with directors.
- Supervised over 26 students from 4-6 years of age.
- Rotated classrooms to assist age groups from infant to school age.
- Communicated effectively with parents during conferences and daily.
- Created bulletin boards to match projected themes per week.
- Maintained above average of 100% for ongoing educational training.
Education
Walden UniversityMinneapolis, MN
MBA from Business Administration
08-2021
University Overview
- Deans List - Summa Cum Laude: 4.0 CGPA
Georgia State UniversityAtlanta, GA
Bachelor of Science from Human Development
05-2018
University Overview
- Minor: Child Growth Development and Counseling
- Deans List - Cum Laude: 3.8 CGPA
Gwinnett Technical CollegeLawrenceville, GA
Associate of Applied Science from Early Childhood Education And Business
05-2015
University Overview
- Deans List - Cum Laude: 3.6 CGPA
Skills
- Leadership
- Communication
- Prioritization
- Critical thinking
- Project planning
- Risk management
- Budgeting
Projects
- Published a self-help motivational book in 2023 and sold over 65% of it in one month.
- Published a digital recipe book in 2024 and sold over 45% of the collection in five days.
- Managed email text campaigns for data via Excel to conduct registration for all open terms.
- Led text campaigns for academic success, and tracked data through metrics. I scored 17+ in 2024, which is the highest ranking for this project yearly.
- Managed a three-month project in 2023 showcasing different vendors in one room, and putting together inclusive activites for stakeholders to collaborate.
Timeline
Student Support Advisor
DeVry University
07.2022 - Current
Enrollment Counselor
Colorado Christian University
01.2022 - 07.2022
Founder and Chief Executive Officer
Boss Mentality LLC
10.2020 - Current
Admissions Advisor
American Intercontinental University
09.2019 - 12.2021
Assistant Kindergarten Teacher
The Goddard School
01.2019 - 08.2019
Walden University
MBA from Business Administration
Georgia State University
Bachelor of Science from Human Development
Gwinnett Technical College
Associate of Applied Science from Early Childhood Education And Business
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