Gisele Coan
Jamestown ,NY
Summary
Dedicated and detail-oriented barista with a strong passion for crafting high-quality coffee beverages and providing excellent customer service. Experienced in operating espresso machines, preparing a variety of drinks, and creating a welcoming atmosphere for customers. Adept at multitasking in fast-paced environments while maintaining accuracy and efficiency. Committed to ensuring every customer enjoys a memorable coffee experience.
Overview
5
5
years of professional experience
Work History
Barista
Tim Horton's
05.2024 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Provided exceptional customer service, resolving any complaints promptly and maintaining positive reputation.
Cashier
Gypsy Moon Co.
04.2020 - 05.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Improved efficiency, organized checkout area for optimal workflow.
- Ran the store on my own for multiple hours.
Education
High School Diploma -
Jamestown High School
Jamestown, NY01-2024
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Cash handling
- Problem-solving
- Opening and closing duties
- Active listener
- Order taking
- Adaptive and creative
Timeline
Barista
Tim Horton's
05.2024 - Current
Cashier
Gypsy Moon Co.
04.2020 - 05.2024
High School Diploma -
Jamestown High School
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