Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

GISELE GREEN

Sandy Springs,GA

Summary

Results-driven licensed P&C insurance agent and account manager focused on accuracy, service quality, client relationship management, and insurance operations support. Brings strong analytical and problem-resolution skills to manage complex concerns while maintaining accuracy and compliance. Contributes to team performance through leadership, communication, and continuous improvement with a goal of advancing into underwriting or insurance operations leadership.

Overview

1
1
Certification
10
10
years of professional experience

Work History

Account Manager

Telrite
Atlanta, Georgia
03.2024 - Current
  • Led and managed portfolio of client accounts, achieving high retention and satisfaction through quality service delivery
  • Negotiated renewals and plan adjustments with enterprise clients to align services with evolving needs.
  • Acted as a senior point of escalation, resolving complex customer issues to strengthen client relationships.
  • Analyze account trends and performance data to identify opportunities for growth and efficiency improvements....

Senior Customer Service Representative Lead

HomeDepot.com
Ogden, UT
02.2018 - 06.2025
  • Resolved escalated deliveries and customer complaints, enhancing customer satisfaction.
  • Assisted customers in locating specific products, answering questions, and providing product recommendations.
  • Supported high-volume customer inquiries (500+ daily) with professionalism and accuracy.
  • Consistently completed tasks on time and performed effectively in fast-paced, high-pressure environments.
  • Led customer service team handling HomeDepot.com order, return, and delivery inquiries.
  • Coached representatives on product knowledge, call handling, and issue resolution.

Medicare Enrollment Specialist

Connection Point
Roy, UT
08.2016 - 02.2018
  • - Educated and assisted clients with Medicare enrollment to support informed choices and improved satisfaction.
  • Explained benefits, limits, and payment options to customers, enhancing understanding and facilitating informed decisions.
  • - Established trust with clients through effective communication and personalized interactions. through clear communication and personalized support.
  • Assisted policyholders with coverage, billing, and claims questions to ensure clarity and resolve issues effectively.
  • - Followed regulatory requirements and company policies to maintain compliance.
  • Reviewed insurance policies for accuracy and customer updates

Education

Associate of Applied Business - Marketing Management And Research

Weber State University
Ogden, UT

Skills

  • Account Management & Client Retention
  • Escalation & Conflict Resolution
  • Client onboarding
  • Client identification
  • Sales quotes
  • Upselling
  • Licensed insurance agent
  • Medicare enrollment
  • Auto insurance
  • Property insurance

Certification

  • property and casualty insurance license

Timeline

Account Manager

Telrite
03.2024 - Current

Senior Customer Service Representative Lead

HomeDepot.com
02.2018 - 06.2025

Medicare Enrollment Specialist

Connection Point
08.2016 - 02.2018

Associate of Applied Business - Marketing Management And Research

Weber State University
GISELE GREEN