Gisele Ladlee
Haledon
Summary
Senior Operations & Process Improvement Leader with 16+ years of experience driving multi-site operational transformation, process optimization, and cross-functional program execution across Fortune 500 and construction environments. Proven record of standardizing workflows, leading change initiatives, governing complex operations, and delivering scalable solutions that improve efficiency, compliance, and execution quality. Expertise in workforce planning, program management, and operational governance within high-volume, multi-stakeholder organizations.
Overview
17
17
years of professional experience
Work History
Operations & Scheduling Manager
ACE FLOORING GROUP
07.2022 - Current
- Lead workforce planning and operational process design for a 21+ technician field organization, standardizing scheduling workflows to improve utilization, execution accuracy, and on-time project delivery.
- Govern daily operations across labor allocation, routing, and logistics, coordinating 1–8 delivery routes per day and ensuring alignment between field crews, warehouse, vendors, and ownership.
- Develop and manage forecasting models for labor capacity, material delivery timelines, and project schedules across all active jobs, enabling data-driven resource planning.
- Drive process optimization across timekeeping, payroll validation, and job readiness workflows, reducing errors and improving operational controls.
- Serve as cross-functional program lead between field operations, warehouse, freight carriers, and executive leadership to resolve execution issues and drive alignment.
- Lead operational governance for high-value projects ($10K–$30K+), ensuring standardized readiness processes, risk mitigation, and execution consistency.
- Design and distribute schedule forecasts and capacity plans to partner organizations, ensuring scalable and repeatable workforce planning processes.
Regional Business Operations Manager
AT&T
01.2020 - 06.2022
- Oversaw operational execution and performance metrics for over 400 retail locations across the NY/NJ market, driving operational excellence.
- Managed workforce coordination, KPI tracking, and the rollout of regional programs and initiatives to enhance operational effectiveness.
- Conducted comprehensive audits of Salesforce pipeline accuracy and operational workflow alignment, ensuring data integrity and process optimization.
- Delivered strategic performance meetings, coordinated cross-functional campaigns, and monitored productivity metrics to drive continuous improvement.
- Represented the region at industry networking events and corporate functions, ensuring strategic alignment with corporate goals.
Area Retail Operations Manager
AT&T
07.2017 - 01.2020
- Led operations for multiple retail locations, ensuring effective execution of programs, KPIs, staffing, and compliance with corporate standards.
- Served as the company representative in collective bargaining meetings with telecommunications unions, advocating for operational needs.
- Managed teams of sales managers, conducting performance reviews and optimizing operational procedures to enhance team effectiveness.
- Developed and executed community engagement events to increase local brand recognition and strengthen customer relationships.
- Negotiated wireless and service contracts with government agencies, ensuring favorable terms and compliance with regulations.
Senior Marketing Communications Manager
AT&T
10.2012 - 06.2017
- Coordinated internal communications, program rollouts, and engagement campaigns for national teams, enhancing team alignment and morale.
- Designed impactful presentations for national conference calls, leadership meetings, and internal events to facilitate effective communication.
- Produced and hosted virtual webinars with over 1,000 attendees, driving engagement and knowledge sharing across the organization.
- Managed internal social media channels and created multi-platform content to support company initiatives and enhance brand visibility.
Retail Store Manager
AT&T
11.2008 - 10.2012
- Managed daily operations, staffing, training, inventory management, and customer experience for a high-volume retail location, ensuring operational excellence.
- Oversaw hiring, onboarding, coaching, and professional development for team members, fostering a high-performance culture.
- Analyzed store performance metrics and presented findings to senior leadership, driving data-driven decision-making.
- Executed behavioral coaching programs to improve staff performance and enhance customer satisfaction, resulting in increased sales.
Education
Associate of Science - Accounting
Passaic County Community College
Paterson, NJ12-2026
High School Diploma -
Passaic County Technical Institute
Wayne, NJ06.2005
Skills
- Process improvement and redesign
- Behavioral management
- Program management
- Operational governance
- Business process standardization
- Stakeholder engagement
- Performance governance
- Post-implementation monitoring
Timeline
Operations & Scheduling Manager
ACE FLOORING GROUP
07.2022 - Current
Regional Business Operations Manager
AT&T
01.2020 - 06.2022
Area Retail Operations Manager
AT&T
07.2017 - 01.2020
Senior Marketing Communications Manager
AT&T
10.2012 - 06.2017
Retail Store Manager
AT&T
11.2008 - 10.2012
Associate of Science - Accounting
Passaic County Community College
High School Diploma -
Passaic County Technical Institute