Gisele Souza

• Built relationships with defendants and offenders, assessing living conditions and case background information
• Referred felony and misdemeanor offenders to necessary community resources
• Wrote pre-sentence and post-sentence investigation and court reports
• Managed large caseload of offenders
• Screened offender referrals and completed intake interviews and paperwork
• Collaborated with institutional staff, area law enforcement, mental health boards, county attorneys and treatment providers
• Interpreted legal concepts and issues to complete and close out cases
• Suggested special community service rehabilitation programs to help further support offenders
• Verified social and legal history information of individual probationers
• Organized client documentation by checking files and verifying completeness of notes
• Maintained personal contact with offenders through office and community visits
• Evaluated people on probation to determine best course of rehabilitation
• Monitored defendants' compliance and progress in treatment by reviewing reports from counseling agencies
• Employed appropriate incentives and sanctions to achieve desired behaviors and outcomes
• Researched each case thoroughly to strengthen case outcomes
• Handled over full-cycle caseloads per month, including pre-sentence, pre-trial and client supervision
• Oversaw administration of DNA indexing and drug and alcohol screenings for offenders.

• Provided customer service to attorneys, litigants, law enforcement personnel, and public
• This includes assisting individuals in filling out forms and applications, and responding to routine requests for information concerning cases, scheduling, and court procedures
• May use specialized communication skills in performing these duties; Worked with criminal records, entered initial data, and updated records and orders in various automated systems; Requested information from other agencies, departments, and or courts; Answered incoming phone calls, routes callers to appropriate personnel, takes messages, and provides routine information in response to inquiries; Prepared lists and other standard documents, and sends out notices to parties and attorneys; Verified daily list with Clerk-Magistrate's office; Copied, filed, retrieved and sorted court papers, documents, and folders according to established procedures
• Pulls folders for court sessions; Maintained statistical data concerning case processing activities; and Office Manager at D&F Transportation.
• Carried out day-to-day duties accurately and efficiently.
• Exceeded goals through effective task prioritization and great work ethic.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.

• Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
• Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
• Evaluated employee records and productivity to complete employee evaluations.
• Developed standard operating procedures for all administrative employees.
• Coordinated special projects and managed schedules.
• Received new orders, prepared documentation and assigned personnel.
• Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
• Drafted and managed work and shipping orders, bills of lading and shipping route materials for accurate and compliant recordkeeping.
• Documented cargo movement such and obtained onward movement data.
• Processed required paperwork to expedite handling of shipped and received goods.
• Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
• Handled day-to-day shipping and receiving overseeing more than 150 cars delivered per day to all over the world.

• Fazenda Duas Barras, Olhos D'Agua, - Brazil) Manage and expand the company's business within Brazilian market and abroad, mainly in mining, mortar and sand sales and operations
• Carefully monitored regulatory filings with various environmental and mining authorities and government agencies
• Identified and solved issues with production, workforce, and material sourcing to drive business objectives
• Hired and managed employees to maximize productivity while training staff on best practices and protocols
• Increased company growth through collaboration with sales and marketing departments
• Attended trade shows and client meetings, promoting company brand and building rapport with prospects and partners.
• Orchestrated positive media coverage and stakeholder relations as public face of company.
• Analyzed probable outcomes of cases using knowledge of legal precedents.
• Drafted motions, petitions and waivers.
• Researched, wrote and filed motions, writs and briefs for each case.
• Communicated with clients and collected information to research cases and prepare settlement offers.
• Researched and wrote contracts, agreements and proposals.
• Addressed employee concerns regarding demotion and termination.

• Dealt with the financial aspect of real estate business, analyzing potential buyers or investors paperwork, and liaising with more than 300 banks on behalf of customer
• Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion
• Identified issues, analyzed information, and provided solutions to problems
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity

There is a gap in mt employment history here due to moving abroad to start Law School.

• First point of contact between customer and service provider with working staff
• Scheduled meetings and conferences as well as providing language translation support
• Handled travel plans and accommodation to staff members and provided expenditure reports to upper management
• Handled over 150 calls per day to address customer inquiries and concerns
• Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
• Increased customer satisfaction by resolving product and service issues
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Handled daily scheduling tasks and provided administrative support for entire department.
• Recorded expenses and maintained accounting records.
• Reviewed and balanced daily bank deposits and deposit report.
• Created and updated physical records and digital files to maintain current, accurate and compliant documentation.