Gisell Diaz
Providence,RI
Summary
Dedicated healthcare professional with over 5 years of call center experience and a decade of customer service expertise, complemented by roles as a Certified EKG Technician and Certified Nursing Assistant (CNA) in hospital and private care settings. Proficient in patient registration, appointment scheduling, and conducting EKGs, while providing comprehensive administrative support in clinical environments. Committed to ensuring patient safety and comfort, with a strong focus on maintaining accurate documentation and delivering bilingual customer service to enhance client satisfaction. Recognized for efficiently resolving issues, fostering team collaboration, and adapting to the dynamic needs of healthcare environments through effective communication and problem-solving skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Certified EKG Technician
Kent Hospital
Warwick, RI
12.2023 - Current
- Responsible for performing Electrocardiograms (EKG's) on adult and pediatric patients, prepares patient and performs treadmills (includes patient preparations), operates treadmill equipment using protocol specific hookup and discontinues Holter Cardiac monitor.
Administrative Medical Assistant
Equiliem Staffing / Amgen
West Greenwich, RI
05.2021 - 02.2023
- Instruct guide and supervise the self administered of Covid-19 nasal swab collection. Check in patients into C19 doc, verify patient's identity and information, enter data into patient's chart, answer questions and provide guidance and inventory of Covid 19 supplies.
Receptionist
Winn Residential
Providence, RI
04.2011 - 05.2013
- Responsibilities entail answering and screening calls; filing, schedule appointments, serve as interpreter, opening and distributing mail, resolve. Incorrect invoices received, and support staff as needed.
CNA - Certified Nursing Assistant
Roberts Health Center
North Kingstown, RI
08.2023 - 08.2024
- Provides patient comfort by utilizing resources and materials; transporting patients answering patients call lights and requests; and reporting observations of the patient to the nursing supervisor. Documents actions by completing forms,reports,logs and records.
Occupation Health CNA
UNIVERSITY OF ORTHOPEDICS
Providence, RI
10.2020 - 01.2023
- Greet and screen patients before the surgical procedure. Stock up Pacu and post op are for Nurses and patients. Transport patients.
Certified Nursing Assistant
Rhode Island Hospital
Providence, RI
08.2016 - 10.2020
- Responsibilities include daily care tasks such as mobility assistance, bathing and hygiene, meal service, and awareness of patient well being.
In Home Caregiver/CNA
Private care agency
Warwick, RI
06.2012 - 10.2015
- Duties may include helping elderly patients with daily activities, providing basic medical care, and giving vital care information to nurses and other caregivers.
Bookkeeper
Winn Residential
05.2013 - 10.2014
- Process invoices for vendor payments; prep all bills for accuracy, Check scan all incoming payments into Yardi Software. Translate for Residents. Train employee how to use Pay scan software
Case Picker
CVS Warehouse Distribution Center
Smithfield, RI
09.2010 - 12.2011
- Case picker , work in the full case picking area and load case onto the belt in the picking module and scan modules and send them off to different locations.
Education
High school diploma -
Textron Chamber Of Commerce Academy
Providence, RI06-2010
Skills
- Customer service
- Medical terminology
- Phlebotomy
- Microsoft Outlook
- Bookkeeping
- Writing skills
- Records management
- Microsoft Excel
- Microsoft Powerpoint
- Communication skills
- Windows
- Typing
- Data entry
- Translation
- Medical Scheduling
- Medical administrative support
- Phone communication
- Medical Receptionist
- Clinical laboratory experience
- Achieving HIPAA compliance
- Bilingual
- Hospital Experience
- Organizational skills
- Specimen collection / processing
- Microsoft Word
- Blood sampling
- Certified EKG technician
- Certified nursing assistant
- Certified in first aid and CPR
- Spanish interpreter certificate
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Held first-point-of-contact for all internal and external communications with executive-level officers.
- Designed a more efficient Excel template to track and manage office personnel calendars and daily meetings.
Certification
- Spanish medical interpreter certificate April 2023 to Present Able to interpret in any medical setting.
- Certified Home Health Aide
- CNA
- CPR Certification
- EKG Certification March 2015 to May 2015 Completed 80 hours of intership at Shore Hospital South South Weymouth , MA
- Licensed Nursing Assistant
- ACLS Certification
- Certified Medical Assistant
- BLS Certification
- CNA II
Languages
Bilingual
Timeline
Certified EKG Technician
Kent Hospital
12.2023 - Current
CNA - Certified Nursing Assistant
Roberts Health Center
08.2023 - 08.2024
Administrative Medical Assistant
Equiliem Staffing / Amgen
05.2021 - 02.2023
Occupation Health CNA
UNIVERSITY OF ORTHOPEDICS
10.2020 - 01.2023
Certified Nursing Assistant
Rhode Island Hospital
08.2016 - 10.2020
Bookkeeper
Winn Residential
05.2013 - 10.2014
In Home Caregiver/CNA
Private care agency
06.2012 - 10.2015
Receptionist
Winn Residential
04.2011 - 05.2013
Case Picker
CVS Warehouse Distribution Center
09.2010 - 12.2011
High school diploma -
Textron Chamber Of Commerce Academy