Giselle Abreu
Tampa,FL
Summary
Seasoned Concierge Attendant possessing comprehensive knowledge of high-level customer service protocols. Equipped with skills in managing guest requests, organizing special events, and maintaining an inviting atmosphere. Demonstrates strong problem-solving abilities along with a professional attitude. Has contributed to improving guest satisfaction rates in previous role through effective communication and proactive assistance.
Overview
3
3
years of professional experience
Work History
Concierge Attendant
Stratton Amenties
Tampa, FL
03.2025 - Current
- Served as the first point of contact for residents and visitors, ensuring a secure and welcoming environment.
- Provided anticipatory and exceptional hospitality service, embodying professionalism and warmth.
- Efficiently managed traffic flow and addressed public and resident concerns in a timely manner.
- Maintained a polished appearance and upheld high standards of conduct, representing the property's values.
Team Member
La Segunda Central Bakery
Tampa, FL
01.2025 - 03.2025
- Efficiently processed and expedited orders in a uniform manner, ensuring timely and accurate delivery.
- Demonstrated exceptional customer service, contributing to a welcoming and positive customer experience.
- Recognized for outstanding performance and considered for promotion to a supervisory position within two months of employment.
Service Member
Haza Bell - Taco Bell
Middletown, NY
03.2022 - 08.2024
- Demonstrated exceptional time management and multitasking abilities in a fast-paced environment.
- Consistently delivered a welcoming customer experience, leading to frequent donations and 5-star survey ratings.
- Accurately processed orders and proficiently operated the register, while maintaining cleanliness and ensured inventory was restocked.
Education
High School Diploma -
St Catharine Academy
The Bronx, NY06-2022
Some College (No Degree) - Political Science And Government
University At Albany
Albany, NYSkills
- Customer service excellence
- Leader oriented
- Technological proficiency
- Time management
- Accuracy and attention to detail
Timeline
Concierge Attendant
Stratton Amenties
03.2025 - Current
Team Member
La Segunda Central Bakery
01.2025 - 03.2025
Service Member
Haza Bell - Taco Bell
03.2022 - 08.2024
High School Diploma -
St Catharine Academy
Some College (No Degree) - Political Science And Government
University At Albany