Aubre’ona Holly
St. Louis,MO
Summary
Compassionate healthcare service professional skilled in patient communication and problem resolution. Manages patient inquiries and coordinates with medical teams to enhance service delivery. Demonstrates strong teamwork and adaptability, achieving results in high-pressure situations while utilizing effective conflict resolution skills.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Concierge Attendant
Clayton Valet
4501 Lindell Blvd
06.2026 - Current
- Delivered exceptional guest services, ensuring a welcoming environment for all visitors.
- Managed guest inquiries and requests efficiently, providing timely resolutions.
- Maintained accurate records of guest interactions and service requests.
- Implemented process improvements to enhance overall service efficiency.
Psychiatric Technician
Forensic Treatment Center
St. Louis, MO
08.2025 - 01.2026
- Assist patients with ADLs, support therapeutic activities, perform safety checks, implement de-escalation techniques, and document observations accurately.
- Assisted in therapeutic activities, promoting engagement and improving patients' mental wellness.
Caregiver/Front Desk
Hillside Assisted Living
St. Louis, MO
09.2024 - 05.2025
- Delivered compassionate care and support to individuals with varying needs, improving quality of daily living.
- Maintained precise records of patient progress and facilitated communication with family members to keep them informed.
- Administered first aid and responded to emergencies, demonstrating quick decision-making skills.
concierge/security
Enterprise Center/St. Louis Blues
St. Louis, MO
10.2023 - 03.2024
- Delivered exceptional customer service to enhance guest experiences at events and venues.
- Managed check-in and check-out procedures while maintaining accuracy of guest records.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Customer Service Agent
Southwest Airlines
St. Louis, MO
02.2023 - 08.2023
- Helped a large volume of customers every day with positive attitude and focus on customer satisfaction.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Guided customers in booking and changing flights, ensuring a seamless travel experience.
- Coordinated check-in procedures to enhance passenger flow and minimize wait times.
Lab Associate
Barnes Jewish Hospital
St. Louis, MO
04.2022 - 01.2023
- Tracked and prepared patient specimens, ensuring adherence to infection control protocols and accurate documentation per hospital standards.
- Managed data entry, record keeping, and reporting of results to maintain accurate and timely laboratory information.
- Maintained cleanliness and organization of lab equipment and workspaces
Brand Representative/security
Foot Locker
St. Louis, MO
02.2020 - 04.2022
- Assisted customers with product selection, processed transactions, and ensured organized sales floor standards to enhance shopping experience
- Initiated positive customer interactions by greeting them at the entrance
- Collaborated with team members to maintain optimal inventory levels and product availability.
- Maintained up-to-date knowledge of industry trends, enabling informed recommendations to clients on product selection.
Education
High School Diploma -
Grand Center Arts Academy
St. Louis, MO05-2021
Skills
- Hospitality
- Multitasking and organization
- Strong multitasking
- Patience and composure
- Exceptional communication
- Conflict resolution
- Reliability and punctuality
- Customer service
Certification
BLS, BAPT (Badic and Advanced Psychiatric Training)
Timeline
Concierge Attendant
Clayton Valet
06.2026 - Current
Psychiatric Technician
Forensic Treatment Center
08.2025 - 01.2026
Caregiver/Front Desk
Hillside Assisted Living
09.2024 - 05.2025
concierge/security
Enterprise Center/St. Louis Blues
10.2023 - 03.2024
Customer Service Agent
Southwest Airlines
02.2023 - 08.2023
Lab Associate
Barnes Jewish Hospital
04.2022 - 01.2023
Brand Representative/security
Foot Locker
02.2020 - 04.2022
High School Diploma -
Grand Center Arts Academy