Summary
Overview
Work History
Education
Skills
Timeline
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Giselle Alexander

Brooklyn,NY

Summary

Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.

Overview

7
7
years of professional experience

Work History

Sr. Service Agent

Federal Express, FedEx
New York, NY
04.2021 - Current
  • Greet customers, and maintain excellent customer service using the POS (point of sale) system.
  • Execute current international express customers, with a primary point of contact for their international quotations and bookings.
  • Ensure the resolution of customer issues, problems, and requests.
  • Provide support to sales and customers in their quest for the efficient movement of shipments, and developing opportunities to increase export revenues.
  • Analyze and scan both international and domestic automation paperwork to ensure that the job location meets daily revenue requirements.
  • Evaluate the scan report to make sure all packages have been delivered and/or have the correct scans on them, to better secure future deliveries.
  • Perform a variety of duties within the store, including setting up operations and routine maintenance of in-house equipment.
  • Assist management with filing and retrieving confidential employment and labor relations documents

Cashier

Citarella The Ultimate Gourmet Market
New York, NY
08.2019 - 01.2020
  • Provided exceptional customer service at all times including welcoming guest, assisting and addressing customers' needs in a timely manner.
  • Maintained a positive, courteous demeanor at all times.
  • Accurately handled all guest transactions and follow all cash handling procedures.
  • Properly scanned and bagged all merchandise.
  • Learned and utilized in-store specific codes such as: produce codes, food preparation codes, etc.
  • Counted cash drawer ath the beginning and end of shifts to reduce and prevent shortages.

Intern- Enterprise Program Management Admin

Metlife
New York, NY
06.2018 - 08.2018
  • Supported global Vice President of Enterprise Program Management, who leads complicated programs with global teams of 50-100 members.
  • Helped global Vice President of multiple Enterprise Programs to ensure smooth operation of key program management processes.
  • Assisted in the total lifecycle of meeting management from scheduling and set-up, facilitation (often via WebEx and VTC) to post-meeting.
  • Maintained comprehensive project documentation including programs tools, critical documentation and evidence of governance.
  • Assisted the program/project managers with other activities as requested.

Education

Associate of Arts - Liberal Arts And General Studies

Borough of Manhattan Community College of The City University of New York
New York, NY
05-2026

High School Diploma -

Victory Collegiate High School
Brooklyn, NY
06.2018

Skills

  • Microsoft Office expertise
  • Inventory Management
  • Conflict resolution
  • Inbound and outbound calling
  • Technical expertise
  • Employee file management

Timeline

Sr. Service Agent

Federal Express, FedEx
04.2021 - Current

Cashier

Citarella The Ultimate Gourmet Market
08.2019 - 01.2020

Intern- Enterprise Program Management Admin

Metlife
06.2018 - 08.2018

Associate of Arts - Liberal Arts And General Studies

Borough of Manhattan Community College of The City University of New York

High School Diploma -

Victory Collegiate High School

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Giselle Alexander