Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Interests
Timeline
Generic

Giselle Alvarez

Temple,TX

Summary

Outgoing and reliable with passion for helping others. Being able to provide personalized recommendations. Committed to creating positive shopping experiences and ensuring customer satisfaction.

Offering strong interpersonal skills and adaptability in fast-paced environments. Brings willingness to learn and eye for detail to identify and meet customer needs. Ready to use and develop communication and organizational skills in the customer service role.

Overview

4
4
years of professional experience

Work History

Walmart Personal Shopper

Walmart
03.2022 - Current
  • Help generate new business and associated revenue by actively promoting department services and offerings to customers; responding to customer inquiries and requests; helping customers register for department services; and soliciting feedback from customers about their online shopping experience.


  • Organize and maintain the area by following company safety, cleaning, and operating procedures; utilizing equipment appropriately; setting up displays; maintaining modular integrity; receiving, sorting, staging, and delivering merchandise; and completing paperwork, logs, and other required documentation.


  • Fulfill customer orders by reviewing orders; locating, preparing, and packaging merchandise; ensuring the accuracy of orders prior to pick up; making appropriate product substitutions and consulting with customers as needed to ensure satisfaction; and following up on out-of-stock merchandise.

Garden Sales Associate

Home Depot
04.2024 - 08.2024
  • Educated customers on proper usage of tools, fertilizers, insecticides, and other gardening essentials.
  • Organized workshops for the local community to promote sustainable gardening practices and products.
  • Coordinated seasonal promotions to drive sales during peak gardening periods.
  • Boosted customer satisfaction by providing knowledgeable assistance in plant selection and garden planning.

To-go Host / Roadie Server

Texas Roadhouse
07.2020 - 08.2020
  • Customer service: Welcoming and saying goodbye to guests when they place or pick up their order.
  • Taking orders: Using proper phone etiquette and menu knowledge to take orders
  • Packaging orders: Demonstrating organization and accuracy when packaging orders
  • Providing quotes: Partnering with Restaurant Managers to provide accurate quotes to guests on order completion times
  • Collaborating with staff: Working with Back of House staff to complete orders
  • Using the POS system: Using the point of sale (POS) system to place orders, process sales, and handle transactions


Roadie server job description


  • Providing great service: Servers are responsible for ensuring that guests have a great dining experience. They should greet customers with a smile, and make them feel welcomed and valued.
  • Taking orders: Servers take food orders from guests and deliver them to the kitchen. They should also provide information to help customers choose their food and drinks.
  • Serving food and drinks: Servers bring customers their meals and deliver checks when they are finished eating.
  • Using the POS system: Servers use the point of sale system correctly and effectively.
  • Reconciling money: Servers reconcile money at the end of each shift.
  • Maintaining proper etiquette: Servers maintain proper etiquette with all staff members and guests.

Education

High School Diploma -

CH Yoe High
Cameron, TX
05-2021

Skills

  • Customer service
  • Product knowledge
  • Client interaction
  • Purchase coordination
  • Sales assistance
  • Order processing
  • Personalized shopping
  • Product recommendations
  • Time management
  • Retail operations
  • Shopping experience
  • Client feedback
  • Customer needs

Accomplishments

  • Resolved product issue through consumer testing.
  • Customer service: "Helped an average of 120 customers per day"


Languages

English
Full Professional

Interests

  • DIY and Home Improvement
  • Cooking
  • I enjoy helping others and giving back to the community
  • Volunteering
  • Music
  • Animal Care
  • Team Sports
  • Video Gaming
  • Drawing and Painting
  • I enjoy cooking for friends and family gatherings
  • Adventure Travel

Timeline

Garden Sales Associate

Home Depot
04.2024 - 08.2024

Walmart Personal Shopper

Walmart
03.2022 - Current

To-go Host / Roadie Server

Texas Roadhouse
07.2020 - 08.2020

High School Diploma -

CH Yoe High
Giselle Alvarez