Mary Kleinatland
Dover,TN
Summary
Proven in enhancing customer satisfaction, I excelled at Genevine Smith as a Walmart Personal Shopper, mastering product knowledge and time management. Achieved high accuracy and efficiency, significantly improving service quality. Skilled in customer service and adept at handling high-pressure situations, my work history underscores a commitment to excellence and a positive, outgoing attitude.
Overview
1
1
year of professional experience
Work History
Walmart Personal Shopper
Genevine Smith
01.2023 - 05.2024
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Server
Joe Fain
06.2023 - 08.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
Host/Server Cracker Barrel
John
02.2023 - 04.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
High School Diploma -
Stewart County High School
120 Robertson Hill Rd05-2023
Skills
- Customer service
- Upbeat and outgoing attitude
- Documentation and reporting
- Product knowledge
- Hospitality
- Managing Time
Accomplishments
I ran cross country for six years, i went to state and i finished in the top 10 percent.
Timeline
Server
Joe Fain
06.2023 - 08.2023
Host/Server Cracker Barrel
John
02.2023 - 04.2023
Walmart Personal Shopper
Genevine Smith
01.2023 - 05.2024
High School Diploma -
Stewart County High School
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