Giselle B. Radigan
Tampa,USA
Summary
Results-driven Trust and Fiduciary Account Management, with a proven track record of enhancing customer service efforts and achieving high satisfaction rates at Suncoast Credit Union. Recognized for adaptability and commitment to excellence in delivering financial support. Core competencies include account management, client relations, and problem-solving. Aiming to leverage expertise to drive client satisfaction and operational efficiency in future roles.
Overview
25
25
years of professional experience
Work History
Lending Relationship Specialist
Suncoast Credit Union
Tampa, FL
04.2024 - Current
- Contributed to financial goal accomplishment by aiding present and prospective members.
MCC-Advocate
Suncoast Credit Union
Tampa, FL
10.2022 - 04.2024
- Handled diverse financial transactions efficiently and effectively.
- Seeks to enhance competencies and skill progression proactively.
Customer Support Associate - Portuguese Speaking
Wise Money Transfer
Tampa, FL
05.2022 - 09.2022
- Provide world-class customer support via email and phone channels for Portuguese and sometimes English speaking customers all over the world
Brazilian Portuguese Telephone Interpreter
Cyracom International
Tampa, FL
03.2021 - 04.2022
- I use my working languages and interpersonal skills to provide accurate meaning-for-meaning interpretation between our English-speaking clients and their limited-English-speaking patients or customers
- I interpreter for several industries, such as healthcare, finance, insurance, 9-1-1, and business
CCA- City Carrier Assistant
USPS- Post Office
Saint Petersburg, FL
12.2020 - 03.2021
- Delivers and collects mail on foot or by vehicle under varying road and weather conditions in a prescribed area;
- Maintains professional and effective public relations with customers and others, requiring a general familiarity with postal laws, regulations, products and geography of the area
Interpreter/Translator-Portuguese/ English
Self-Employed Interpreter/Translator
Saint Thomas, US Virgens Islands
01.2016 - 06.2020
- Worked as a tourist guide for Brazilian and Spanish-speaking cruise ship patrons.
- Customer satisfaction was so high that repeat cruisers called to request my services in advance of their respective cruises.
- Supported Portuguese and Spanish-speaking clients as they went through the paperwork and interview process of Hurricanes Irma and Maria.
- In Tampa, I consult for Portuguese and Spanish-speaking people who are new to the area, helping to translate processes and paperwork for immigration and to establish Florida residence.
Customer Service Specialist - Work From Home
Vivint Smart Home
Tampa, FL
08.2020 - 11.2020
- Answer inbound calls from Vivint Smart Home customers & employees
- Assist customers who are looking to move, or who want to transfer their system to another individual
- Understand our home automation/alarm system well enough to effectively help customers resolve concerns and extend services
- Work with our customer billing system to receive account payments, correct errors, and make necessary adjustments to customer contract obligations
- Be an advocate for our customers, creating peace of mind
- Provide personalized solutions
- Accurately document and update records in required systems
- Generate customer interest by outlining the value in the services & products we offer
- Build customer loyalty through exceptional customer service
Stay Home Mom
Stay Home Mom
Chicago, IL
08.2006 - 12.2015
- Stay-at-home mom eager to bring a unique skill set to the workforce: communication, problem-solving, scheduling, and organizational skills.
State Servicing Operations Specialist
UNCB-Union National Community BankLancas
Lancaster, PA
06.2004 - 07.2006
- As a State Servicing Operations Specialist, I was responsible for:
- Collect the death certificate or other documentation, as required by the bank, to freeze the deceased customer's accounts to prevent unauthorized access and transactions.
- Request proof of the executor or administrator of the deceased customer states.
Placing balance holds on sole-owned accounts.
Closing debit and ATM cards, or blocking credit cards, including removing authorized users.
Canceling standing instructions, such as automatic transfers, autopay, and recurring transactions.
Reviewing the customer's account and relationship to determine specific state needs.
Nurse Aid
Evergreen Assisted Living
Lancaster, PA
02.2003 - 05.2004
- Caring for physical and mentally ill patients
- Responsible for patients' daily needs and monitoring their condition through frequent contact.
- Strong interpersonal and multi-lingual skills were especially beneficial
Clerical Map Reader
Transamerica Flood Insurance
Hasbrouck Heights, NJ
02.2000 - 01.2003
- Top producer for the mapping area of Transamerica Flood Insurance.
- Responsible for the map, review, and analysis that determined the potential for flooding in a mapped residential area.
- These determinations were key decision points that guided whether a consumer or business policy was issued.
- Recognized as a top producer by senior management.
Education
Dental Hygienist Program -
Joliet Junior College
01.2006
Associate of Commercial Accounting - Accounting
AEUDF- Associação Do Ensino Unificado Do Distrito Federal
Brazil, Brasilia11-1991
Skills
- Trust accounts
- Irrevocable trusts manage the assets for deceased customers
- Manage State Accounts
- MS Office
- Writing Skills
- Translation
- Data science
- Portuguese
- Interpretation
- Customer service
References
Available upon request
Languages
Portuguese, Fluent
Work Authorization
Authorized to work in the US for any employer
Timeline
Lending Relationship Specialist
Suncoast Credit Union
04.2024 - Current
MCC-Advocate
Suncoast Credit Union
10.2022 - 04.2024
Customer Support Associate - Portuguese Speaking
Wise Money Transfer
05.2022 - 09.2022
Brazilian Portuguese Telephone Interpreter
Cyracom International
03.2021 - 04.2022
CCA- City Carrier Assistant
USPS- Post Office
12.2020 - 03.2021
Customer Service Specialist - Work From Home
Vivint Smart Home
08.2020 - 11.2020
Interpreter/Translator-Portuguese/ English
Self-Employed Interpreter/Translator
01.2016 - 06.2020
Stay Home Mom
Stay Home Mom
08.2006 - 12.2015
State Servicing Operations Specialist
UNCB-Union National Community BankLancas
06.2004 - 07.2006
Nurse Aid
Evergreen Assisted Living
02.2003 - 05.2004
Clerical Map Reader
Transamerica Flood Insurance
02.2000 - 01.2003
Dental Hygienist Program -
Joliet Junior College
Associate of Commercial Accounting - Accounting
AEUDF- Associação Do Ensino Unificado Do Distrito Federal
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